Years of professional experience
Zacarias Flores
San Antonio,TX
Summary
Adept Service Technician and Sales Associate Specialist with a proven track record at John Wayne Service Company and Academy’s Sports and Outdoors. Specializes in diagnostics expertise and exceptional customer service, enhancing client satisfaction and retention. Demonstrates strong troubleshooting skills and a commitment to safety, significantly improving operational efficiency and workplace safety protocols.
Overview
6
6
Work History
Service Technician
John Wayne Service Company
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
Sales Associate Specialist
Academy’s Sports and Outdoors
11.2018 - 07.2021
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Contributed to a positive work environment by collaborating with team members and offering support when needed.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
- Skillfully navigated challenging situations with customers, resolving issues swiftly and professionally to maintain brand reputation.
Education
Service Technician - HVAC
John Wayne
San Antonio, TX10.2018
Diploma - Under Graduate
Judson High School
Converse, TX05.2018
Skills
- Troubleshooting skills
- Power tool proficiency
- Hand tool expertise
- Diagnostics expertise
- Testing and evaluation
- Diagnostics skill
- Time tracking
- Residential construction
- Service call response
- Maintenance and repair
- Warranty repair
- Troubleshooting and analysis
- Troubleshooting and diagnosis
- Work order prioritization
- Customer Service
- Following safety practices
- System repairs
Timeline
Sales Associate Specialist
Academy’s Sports and Outdoors
11.2018 - 07.2021
Service Technician
John Wayne Service Company
Service Technician - HVAC
John Wayne
Diploma - Under Graduate
Judson High School
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