Zacary Petroff
Coraopolis,PA
Summary
I am an innovative creative person who has extensive experience with devoting myself to build a positive atmosphere wherever I go.
I am determined to build relationships and to make wonderful memories between those that are working together through ensuring a positive customer experience and creating a welcoming atmosphere. I am a natural leader with exceeding sales targets and driving customer service excellence. I'm skilled in training and mentoring new associates on methods and techniques to build customer retention and inspire loyalty.
I am very passionate about helping customers and delivering memorable experiences with every interaction to create an enjoyable visit.
I am motivated and determined to build team relationships and to create a more positive and friendly environment. I am ready to work hard and to support our different team members in order to drive and deliver results that meet&exceed our goals and expectations.
Overview
7
7
years of professional experience
Work History
Sales Associate
Michael Kors
10.2022 - 03.2023
- Greeted customers and assisted them with any questions about sale prices and certain products in the store
- Handle all cash register transactions in a positive manner and mention to customers about our Kors VIP Membership!! Wipe and dusted the store to keep it clean in between customer interactions
- Organized and filled merchandise on shelves to present what products we had in store
- Restocked merchandise for the store and helped coworkers with anything they would need
- Out of 16 stores in the Southern District of our company, I was the #1 salesman in the company with the highest sales volume for all stores as of February 2023! I have achieved this award in my first four months of being apart of the company and my sales team
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Wellness Guide
Holistic Industries
04.2021 - 05.2022
- Entertained and informed Patients with different sales or pop up events that were happening in the near future
- Offered friendly and efficient service to Patients
- Handled challenging situations with patience and ease
- Created a positive link of communication with my coworkers and Patients
- Actively listened to Patients and answered questions or concerns quickly with a positive response
- Built relationships with Patients to have a better understanding of how they were and what exactly they were looking for medically
- Guided Patients that had other drug prescriptions or that were taking any other medications to the pharmacist to have a consultation
- Cleaned and wiped down different areas of the store to maintain cleanliness
- Answered calls and left messages for online ordering and curbside pickups
- Pointed out important features of Cannabis strains and offered further details about Cannabis lineages to educate Patients
- Enlighten Patients on the information about Cannabinoids and Terpenes
- Guided Patients to Websites and pages that were reliable and that had quality information
- Managed unexpected challenges with flexibility and creative problem-solving, while maintaining compliance
- Enhanced guest experience by providing informative and engaging guided tours.
- Assisted in training new staff members on store procedures,company policies, product information,and sales techniques for seamless onboarding experience.
Sales Associate
Ross Dress for Less
07.2018 - 12.2019
- Greeted and helped Customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Provided positive first impressions to welcome existing, new, and potential customers.
- Straightened and faced merchandise to maintain sales floor cleanliness
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Busser
Olive Garden Italian Restaurant
04.2016 - 09.2017
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning
- Organized and cleaned assigned sections by sanitizing and cleaning tables, counters and seats
- Always treated customers with a smile and created a welcoming atmosphere throughout the restaurant.
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Supported team members with additional tasks, promoting a positive work environment.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Education
Audio - Audio Engineering
SAE Institute of Technology-Nashville
Nashville, TN12.2020
Associate of Applied Science - Applied Science
SAE Institute Nashville
Nashville, TN12.2018
High School Diploma -
West Allegheny High School
Imperial, PA06.2017
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Goal-Oriented
- Cash Handling Accuracy
- Upselling
- POS System Operation
- Sales Training
- Strong Communication and Interpersonal Skills
Timeline
Sales Associate
Michael Kors
10.2022 - 03.2023
Wellness Guide
Holistic Industries
04.2021 - 05.2022
Sales Associate
Ross Dress for Less
07.2018 - 12.2019
Busser
Olive Garden Italian Restaurant
04.2016 - 09.2017
Audio - Audio Engineering
SAE Institute of Technology-Nashville
Associate of Applied Science - Applied Science
SAE Institute Nashville
High School Diploma -
West Allegheny High School
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