Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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ZACCHEOUS JONES

Union City,GA

Summary

Detail-oriented professional with 5+ years of customer service experience. Proven track record of delivering exceptional support and resolving customer issues efficiently. Skilled in cultivating strong client relationships, ensuring satisfaction, and exceeding expectations. Adept at multitasking and thriving in fast-paced environments with unwavering accuracy and attention to detail.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Walgreens
06.2022 - 04.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded proactively and positively to rapid change.

Customer Service Sales Specialist

Home Depot
03.2017 - 05.2022
  • Promoted new products and services to existing customers, driving revenue growth and satisfaction.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly.
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Utilized CRM software to manage customer interactions, track progress, and maintain detailed records of transactions.
  • Worked with cross-functional teams to facilitate swift resolution of escalated issues.
  • Determined customer needs and interests to recommend Product or Service to customers.
  • Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfilment.
  • Built client list and strengthened customer relationships through consistent communication via phone and internet.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products.
  • Reduced response times by efficiently managing high volume of inbound calls, emails, and chats.
  • Improved team performance with ongoing training, coaching, and feedback sessions.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Set and achieved company defined sales goals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Achieved or exceeded company-defined sales quotas.
  • Maintained current knowledge of evolving changes in marketplace.
  • Presented professional image consistent with company's brand values.

Education

Associate Of Business Administration - Business Administration

Atlanta Metropolitan State College
Atlanta, GA
05.2017

Skills

  • Team Leadership
  • Training & Mentorship
  • Windows XP
  • Data Entry
  • Basic Computer Skills
  • Shipping & Receiving
  • Long Shift Endurance
  • E-commerce Logistics
  • Communication
  • Inventory Management
  • Safety Compliance (OSHA)

Certification

Driver's License

Personal Information

Willing To Relocate: Anywhere

Timeline

Customer Service Representative

Walgreens
06.2022 - 04.2025

Customer Service Sales Specialist

Home Depot
03.2017 - 05.2022

Associate Of Business Administration - Business Administration

Atlanta Metropolitan State College

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ZACCHEOUS JONES