Zachary Bailey
College Station
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Office Depot
07.2023 - Current
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Solutions Advisor
Office Depot
03.2022 - 07.2023
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Delivery Driver
Domino’s
01.2020 - 05.2020
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Fostered positive working relationships with regular customers.
Sales Associate
GameXchange
05.2019 - 11.2019
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Performed cash, card, and check transactions to complete customer purchases.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Bachelor of Arts - English
Sam Houston State University
Huntsville, Texas01.2005
Skills
- Stock management
- Customer relations
- Customer service management
- Order management
- Issue resolution
- Staff management
- Work Planning and Prioritization
Timeline
Assistant Store Manager
Office Depot
07.2023 - Current
Solutions Advisor
Office Depot
03.2022 - 07.2023
Delivery Driver
Domino’s
01.2020 - 05.2020
Sales Associate
GameXchange
05.2019 - 11.2019
Bachelor of Arts - English
Sam Houston State University