Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zachary Barnes

Eugene,OR

Summary

Dedicated professional with a strong background in customer service and custodial maintenance. Recognized for reliability and adaptability, I excel in training teams and enhancing service quality. Committed to maintaining high standards of cleanliness and fostering a positive work environment through effective communication and teamwork.

Overview

7
7
years of professional experience

Work History

Custodial Maintenance Worker

Rogue Valley Manor
08.2016 - 01.2021
  • Learned proper use of custodial equipment and cleaning supplies to maintain facility cleanliness.
  • Assisted in routine cleaning tasks including sweeping, mopping, and dusting to ensure hygienic environments.
  • Followed safety protocols while performing maintenance duties to promote workplace safety standards.
  • Supported team members in organizing storage areas for efficient access to cleaning materials and tools.
  • Participated in training sessions to understand best practices for effective custodial maintenance procedures.
  • Contributed to positive workplace atmosphere through dependable attendance and strong teamwork skills.
  • Assisted with setup and breakdown for special events, ensuring timely completion and smooth transitions between activities.
  • Demonstrated versatility in maintaining various types of spaces, including offices, restrooms, common areas, and exterior grounds.

Customer Service Supervisor

Big Lots
03.2014 - 02.2016
  • Supervised daily operations, ensuring adherence to company policies and customer service standards.
  • Trained and mentored staff on best practices for customer engagement and conflict resolution.
  • Analyzed customer feedback to identify trends and implement corrective actions for service improvement.
  • Developed training materials to enhance team performance and improve overall customer satisfaction scores.
  • Monitored team performance, providing constructive feedback to drive continuous improvement initiatives.
  • Collaborated with management to streamline processes, reducing response times for customer inquiries.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.

Education

High School Diploma -

North Medford High
Medford, OR
06.2004

Skills

  • Flexible schedule
  • Conscientious and Detail-oriented
  • Willingness to learn
  • Reliability
  • Adaptability and flexibility
  • Professionalism

Languages

English
Native or Bilingual

Timeline

Custodial Maintenance Worker

Rogue Valley Manor
08.2016 - 01.2021

Customer Service Supervisor

Big Lots
03.2014 - 02.2016

High School Diploma -

North Medford High

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