Summary
Overview
Work History
Education
Skills
Skills
Additional Information
Timeline
Generic

Zach Behic

Las Vegas

Summary

  • Enthusiastic Relationship Banker efficient at building productive relationships with clients and colleagues with a strong background in customer service, retail, and leadership. Strongly promote a positive and cohesive work environment to better team morale to generate company value, synergy, and profitability.

Overview

14
14
years of professional experience

Work History

Relationship Banker

Bank Of America
07.2020 - Current
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Maintained strong customer relationships by providing tailored advice and services.
  • Maintained in-depth product and service knowledge for well-informed customer advice.
  • Analyzed customers' financial information to deliver personalized account guidance.

Client Service Representative

Bank Of America
08.2018 - 07.2020
  • Responsible for processing client transactions efficiently while maintaining accuracy.
  • Ensured clients
    were connected to the appropriate teammate through scheduling appointments and/or warm transfer.
  • Helped clients find products/services that may benefit them.
  • Ensured ATM machine was serviced accurately and efficiently to provide clients with a positive experience.

Guest Room Attendant

MGM Resort International- Circus Circus
02.2018 - 07.2018
  • Cleans guest rooms including duties such as making beds, vacuuming, emptying trash, wiping down or dusting all surfaces.
  • Greet and assist with guest concerns and/or requests.
  • Cleans bathrooms by scrubbing basins, bathtubs, shower walls and doors, toilets, and tile floors with damp rags and proper chemicals when applicable.
  • Replenishes all amenities such as ashtrays, soaps and tissues.
    Places clean bath mats on tubs and/or shower doors and clean towels on towel racks.
  • Reports unusual room conditions or rooms in need of repair.
  • Reports status of rooms clean/unclean, vacant/occupied via the in-room phone system.
  • Follows all safety policies and guidelines of the department, Company, State or Federal authorities.
    Utilizes safety equipment as required.

Retail Sales Consultant

AT&T Authorized Retailer
05.2017 - 12.2017
  • Recommend/demonstrate products and services through asking qualifying questions.
  • Resolve customer issues through troubleshooting and consultation.
  • Account look-ups and bill analysis through customer inquiry.
  • Process payments.
  • Open and close store.
  • Daily inventory counts and other daily operational tasks Maintain presentation of workspace and sales floor.

Retail Consultant

Sprint
06.2015 - 04.2017
  • Assisted customers in finding appropriate products and services based on lifestyle, interests, and preferences.
  • Assist in activations and tutorial of products and services
  • Bill payments and analysis
  • Contacted new and existing customers to promote additional services.
  • Resolved customer concerns promptly to maintain satisfaction.
  • Mentored numerous new sales consultants.
  • Weekly merchandising and receiving new shipment.

Key Holder

Solstice Sunglass
09.2012 - 06.2015
  • Consistent 12% conversion of foot traffic to sales.
  • Personal mystery shop performance score above 90%.
  • Presented latest merchandise to prospective buyers.
  • Trained and mentored numerous new sales representatives.
  • Contacted satisfied customers to offer additional services.
  • Accounted for all inventory and ordered new stock.
  • Maintained customer satisfaction with necessary adjustments and maintenance of sunglasses.

Shift Leader

Taco Del Mar
04.2010 - 04.2012
  • Open and close store.
  • Balance cash register.
  • Uphold maintenance and cleanliness of establishment. 
  • Update inventory periodically.
  • Delegate tasks amongst coworkers.
  • Handled customer requests and concerns in a timely manner.

Education

Liberal Arts Diploma - Liberal Arts

Leeward Community College
Pearl City, HI
2012

Skills

  • Sales expertise
  • Microsoft Office oriented
  • Interpersonal communication
  • Proficient typer
  • Network savvy
  • Easily obtain product knowledge
  • Multi-tasker in high-stress environment
  • Immense work ethic
  • Attentive listener

Skills

Balance, Interpersonal communication, consultation, conversion, customer satisfaction, inventory, merchandising, Microsoft Office, Networking, receiving, Sales, troubleshooting

Additional Information

  • Accomplishments Kapolei High School Staff Scholarship: A senior class faculty funded scholarship of $5,000 awarded to a student who exemplifies the caring, dignity, and integrity spirit that KHS embeds in it's culture. Kapolei Leo Club: Community service (2008-2009), Relay for Life, Cop on Top, and Great Aloha Run Marching Band ('05 - 09') Graduation committee ('09) Blood Drive ('08-'09)

Timeline

Relationship Banker

Bank Of America
07.2020 - Current

Client Service Representative

Bank Of America
08.2018 - 07.2020

Guest Room Attendant

MGM Resort International- Circus Circus
02.2018 - 07.2018

Retail Sales Consultant

AT&T Authorized Retailer
05.2017 - 12.2017

Retail Consultant

Sprint
06.2015 - 04.2017

Key Holder

Solstice Sunglass
09.2012 - 06.2015

Shift Leader

Taco Del Mar
04.2010 - 04.2012

Liberal Arts Diploma - Liberal Arts

Leeward Community College

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Zach Behic