Zachary Biller
FL
Summary
Dedicated and detail-oriented with 8 years of experience in customer service, entertainment, and quality control. Proficient in creating systems for efficient operations and ensuring compliance with safety procedures. Proven leadership skills through training and mentoring roles. Possess a strong background in hospitality and technical theater stage management.
Overview
11
11
years of professional experience
Work History
Shipping Clerk/Courier
West Coast Nuclear Pharmacy
08.2020 - 11.2024
- Preparing containers for customers' orders
- Ensuring that the entire order is in the proper container
- Shipping containers assigned to specific routes for courier
- Surveying delivery bags to ensure accurate radiation reading and labeling accordingly
- Ensuring that each container is properly label and has required paperwork prior to departure
- Covering delivery routes to fill the needs of the business
- Taking phone orders and inputting them into the computer system
- Creating a system to keep solutions for Quality Control testing fresh
- Assisting dispatch manager with moving delivery routes to help with the needs of business
Trainer
Universal Orlando Island of Adventures Sky Trolley
01.2017 - 12.2019
- Provided new team members with the skills needed to help them succeed
- Created a review sheet to help trainers review for the assessment
- Started a mentor program for newer team members
- Assisted with updating the venue's SOP
- Used feedback from trainees to help improve the training process
- Participated in quarterly evac refresher
- Assisted lead team with questions about operation
- Provide feedback to team members
Attraction Attendant
Universal Orlando Island of Adventures Sky Trolley
05.2014 - 12.2019
- Multiple lead positives
- Voted team member of the month twice
Swing Coordinator
Universal Orlando Halloween Horror Nights
09.2016 - 11.2016
- Made sure the performers made it to set as quickly and safely as possible
- Made sure the scare area was properly ready prior to the start of the event
- Watched scare zone during event to ensure performers' safety
- Filled in for other coordinators if they were unavailable
- Ensured that performers were clocked in at the proper time
- Created incentive to get performers more excited during set times
Education
BFA - TECHINAL THEATRE
FLORIDA SOTHERN COLLEGE
05.2014
HIGH SCHOOL DIPLOMA -
LAKE REGION HIGH SCHOOL
05.2010
Skills
- Team Oriented
- Focused
- Listens to everyone's opinion
- Team player
- Answering Phones
- Customer Service
- Shipping and receiving
- Shipping procedures
- Loading and unloading
- Safety and compliance
- Order logging
- Safety Procedures
Timeline
Shipping Clerk/Courier
West Coast Nuclear Pharmacy
08.2020 - 11.2024
Trainer
Universal Orlando Island of Adventures Sky Trolley
01.2017 - 12.2019
Swing Coordinator
Universal Orlando Halloween Horror Nights
09.2016 - 11.2016
Attraction Attendant
Universal Orlando Island of Adventures Sky Trolley
05.2014 - 12.2019
HIGH SCHOOL DIPLOMA -
LAKE REGION HIGH SCHOOL
BFA - TECHINAL THEATRE
FLORIDA SOTHERN COLLEGE
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