Zach Bivens
New Braunfels,TX
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manage administrative functions of the practice. Provide thorough answers and solutions and provide an exceptional customer experience.
Overview
14
14
years of professional experience
Work History
Mobile Supervisor
TNT MOBILE SERVICE
02.2023 - Current
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Submitted reports to senior management to aid in business decision-making and planning.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Promoted business' development by building and maintaining relationships with new clients.
Operations Manager
TRIAD MOBILE SOLUTIONS LLC
07.2021 - 02.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reviewed shift reports to understand current numbers and trends.
Lead Service Advisor
Freightliner Of Buda
09.2020 - 07.2021
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Handled customer issues with confidence, using Procede and CDK to provide effective resolution.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Gave accurate quotes on needed repair work, fully educating customers on possible options and plans of action for over 5 years.
- Proved successful working within tight deadlines and fast-paced atmosphere for over 10 years.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Educated customers about billing, payment processing and support policies and procedures.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Mobie/Internal Advisor/Foreman
Doggett Freightliner
06.2017 - 09.2020
- Analyzed mobile issues with careful approach in order to form definitive opinions
- Produced detailed reports outlining key issues and proposed solutions
- Anticipated responses and prepared clear and articulate answers
- Planned, developed and implemented strategies to convey information with key decision makers
- Applied superior negotiation, communication and conflict management skills to facilitate effective discussions
- Received superior customer service satisfaction scores for Elite Support
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets
- Managed budget implementations, employee reviews, training, schedules and contract negotiations
- Increased sales by $150,000 by establishing goals, overseeing performance and meeting team goals
- Trained, coached and mentored staff to ensure smooth adoption of new Elite Support programs
- Maintained organized, safe and clean shop facility to keep productivity high and maximize customer satisfaction
Assistant Sales Manager
Furniture Row
04.2012 - 06.2017
- Trained employees on POS for improved data management, monitoring effectiveness and suggesting improvements in multiple states
- Used effective data analysis and sales strategies to increase profitability and develop system or organization for projects
- Maintained extensive knowledge of competitors offerings and presence in assigned territory
- Managed book of business worth $3,000,000 across 250 accounts
- Developed accurate sales forecasts by analyzing sales feedback and wrote reports for senior leadership
- Developed and maintained long-term relationships with policyholders and small business entities
- Set up contracts, negotiated rates and hammered out service terms
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction
- Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions
- Motivated team members to meet and exceed sales targets
Education
Some College (No Degree) - Criminal Justice
Coastal Bend College
Beeville, TXHigh School Diploma -
Samuel Clemens High School
Schertz, TX05.2007
Skills
- Prior foreman training
- Negotiation
- Business development
- Sales and marketing
- Computer literate
- Personable
- Client relations strength
- Consistently meets sales goals
- Customer-oriented
- Employee relations
- Goal-oriented
- People-oriented
- Motivated team player
- Team management
- Customer service skills
Timeline
Mobile Supervisor
TNT MOBILE SERVICE
02.2023 - Current
Operations Manager
TRIAD MOBILE SOLUTIONS LLC
07.2021 - 02.2023
Lead Service Advisor
Freightliner Of Buda
09.2020 - 07.2021
Mobie/Internal Advisor/Foreman
Doggett Freightliner
06.2017 - 09.2020
Assistant Sales Manager
Furniture Row
04.2012 - 06.2017
Some College (No Degree) - Criminal Justice
Coastal Bend College
High School Diploma -
Samuel Clemens High School