Zach Chandler
Senior Financial Operations Manager
Chicago,IL
Summary
Licensed property management professional based in Chicago with extensive experience across multiple markets and roles, including my current position as Senior Financial Operations Manager. My detail-oriented approach and diverse skill set have consistently enabled me to exceed both professional and personal goals. I am passionate about fostering teamwork, healthy work environments, and enhancing operational efficiency while maintaining exceptional tenant relations.
Overview
4
4
years of professional experience
Work History
Senior Financial Operations Manager
PeakMade Real Estate
11.2023 - Current
- Develop and manage annual budget for 1732-bed property
- Maximize efforts to increase net operating income (NOI) through effective financial oversight
- Conduct monthly financial calls with all department Directors to review budget performance
- Manage and track all capital projects to completion
- Complete monthly financial close processes
- Oversee all property accounts payable and accounts receivable processes
- Oversee commercial retail operations, communication, delinquency and compliance
- Prepare weekly, monthly, quarterly, and annual ownership reporting
- Maintain delinquency rates under 1% with effective oversight of collections and tenant relations
- Annually negotiate and ensure contract compliance for 50+ on-site and off-site vendors
- Ensure compliance for all permits and license for the property, City of Chicago, and employees
- Collect property sustainability data to achieve LEED Gold certification under the LEED v4.1 O+M.
Operations & Leasing Manager
PeakMade Real Estate
07.2022 - 11.2023
- Oversaw leasing efforts for 1,732-bed property
- Achieved budgeted occupancy in 2022 and 2023
- Managed marketing budget to promote effectively
- Responded to all leasing inquiries
- Scheduled and lead apartment tours
- Provided exceptional customer service for all residents
- Assisted with commercial retail operations and communication
- Executed collection efforts to maintain 0% delinquency rate
- Assisted with property AP/AR processes
- Completed market research to identify trends
- Prepared company reports regularly
- Audited all lease files, billing, documents, and insurance.
Leasing & Marketing Manager
PeakMade Real Estate
01.2021 - 07.2022
- Leased a 524-bed property to 100%
- Onboarded and managed team of 6 leasing consultants
- Completed market research to identify trends
- Managed property social media and online reputation
- Provided exceptional customer service to all residents
- Responded to all leasing inquiries
- Scheduled and lead apartment tours
- Audited all lease files, billing, documents, and insurance
- Assisted in marketing budget planning and execution
- Planned and hosted resident events
- Traveled to other properties to assist as needed.
Education
Bachelor Of Business -
Lewis And Clark Community College
Godfrey, ILSkills
Financial Reporting
Accounts Payable and Receivable Management
Commercial Retail Operations
Customer Service and Tenant Relations
Collections and Delinquency Management
Contract Negotiation and Compliance
Regulatory Compliance
Sustainability Initiatives (LEED Certification)
Team Leadership and Development
Market Research and Analysis
Communication Skills
Problem-Solving Abilities
Attention to Detail
Awards & Acknowledgments
- Active member of PeakMade Real Estate's Leadership Conference Agenda Committee.
- Active member of PeakMade Real Estate's Mental Health Employee Resource Group.
- Received the 'Own It Mindset Award' in July 2021, August 2021, and March 2024.
- Received the 'Create Moments Mindset Award' in March 2021.
- Accepted the 'Over Achiever's Award' for our property in 2022 and 2023.
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