Zach Collum-Smith
Chandler,AZ
Summary
Dynamic and detail-oriented professional with extensive experience in fine dining and food and beverage business as a whole, excelling in bar/restaurant organization and customer service. Proven ability to enhance guest satisfaction through efficient multitasking, menu knowledge, pairings and effective communication. Recognized for excellent customer care, staying up to date and current with the menu, implementing stock rotation procedures that minimized waste, contributing to a streamlined operation in a fast-paced environment. Simultaneously aware of customer space and satisfaction.
Overview
11
11
years of professional experience
Work History
Head Barback, Porter
The Global Ambassador
02.2025 - 09.2025
- Supervised barback team to ensure efficient workflow during peak service hours.
- Managed inventory levels, restocked supplies, and organized storage areas for optimal accessibility.
- Trained new barbacks on operational procedures and best practices to enhance team performance.
- Collaborated with bartenders to streamline drink preparation process and reduce service time.
- Assisted in ordering supplies, monitoring product quality, and minimizing waste during service operations.
- Enhanced customer experience by ensuring prompt service and maintaining clean, organized bar environment.
- Participated in staff meetings, offering valuable insight on areas of improvement within the team dynamic.
- Aided management in conducting regular inventory audits for accurate tracking of stock levels and consumption patterns.
- Collaborated with bartenders to ensure timely drink preparation and delivery for optimal guest experience.
- Ensured prompt assistance during busy times by anticipating bartender needs and proactively taking action where needed.
- Provided exceptional customer service by engaging with guests when appropriate, contributing to an enjoyable atmosphere at the establishment.
- Assisted in the setup and breakdown of special events, ensuring a smooth and successful experience for all attendees.
- Enhanced customer satisfaction by efficiently stocking and maintaining bar inventory.
- Managed ice supply by consistently monitoring levels during peak hours and refilling as necessary to maintain optimal service speed.
- Demonstrated excellent multitasking abilities, balancing multiple responsibilities simultaneously while maintaining attention to detail in a fast-paced setting.
- Streamlined bar operations by effectively managing inventory levels and placing orders as needed.
- Implemented procedures for efficient glassware rotation, reducing breakage rates and increasing cleanliness standards.
- Maintained a clean and organized workspace, adhering to health and safety regulations for the benefit of staff and patrons.
- Supported bartenders during high-volume shifts, enabling them to serve more customers promptly.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Assisted in setting up and breaking down bar area for special events.
- Replaced empty kegs and soda syrups.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Monitored dining room and bar areas for signs of overcrowding.
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Performed cleaning and maintenance duties as directed.
- Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
Server
Prescott Station
09.2014 - 11.2021
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Assisted in menu knowledge to effectively communicate specials and answer guest inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and service delivery.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Processed customer payments accurately using point-of-sale systems.
- Adapted quickly to changing demands during peak hours, enhancing workflow efficiency.
- Supported team members in daily operations, fostering a collaborative work environment.
- Engaged with customers to build rapport and encourage repeat business through personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server, Food Prep
Fujiamas
07.2018 - 01.2020
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Maintained knowledge of menu items, providing accurate recommendations to enhance guest satisfaction.
- Processed orders efficiently using restaurant POS system, minimizing wait times and improving service flow.
- Collaborated with kitchen staff to ensure timely preparation and delivery of food and beverages.
- Monitored dining area cleanliness, ensuring adherence to health and safety regulations at all times.
- Contributed to team efforts by supporting colleagues during busy shifts, optimizing overall performance.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Server Assistant
Ruth’s Chris
03.2015 - 01.2019
- Assisted waitstaff with timely preparation and delivery of food and beverages.
- Assisted in maintaining cleanliness of dining area, ensuring a welcoming environment for guests.
- Collaborated with kitchen staff to expedite orders during peak service hours.
- Communicated effectively with servers to manage guest requests efficiently.
- Organized and restocked supplies to enhance operational efficiency during shifts.
- Monitored dining room activities to anticipate guest needs and improve service quality.
- Trained new team members on restaurant procedures and best practices for guest service.
- Contributed to positive guest experiences through attentive service and proactive problem-solving skills.
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
- Helped reduce turnover time for tables through quick yet thorough cleaning practices that met all sanitation guidelines.
- Assisted with dining room set up prior to and after service period.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
Server
Jalapeño Inferno
10.2016 - 08.2018
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Contributed to inventory management by monitoring stock levels.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Improved dining experience by providing prompt, attentive service to guests.
Education
No Degree - Creative Writing
Chandler Gilbert Community College
Chandler, AZHigh School Diploma -
Corona Del Sol High School
Tempe, AZ05.2005
Skills
- Workplace safety
- Detail-oriented
- Cleanliness standards
- Sanitation standards
- Stock rotation
- Drink preparation
- Bartender support
- Fast-paced environment
- Efficient multitasking
- Cleaning proficiency
- Beer keg installation
- Bar supply replenishment
- Bar organization
- Product delivery management
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Excellent communication
Timeline
Head Barback, Porter
The Global Ambassador
02.2025 - 09.2025
Server, Food Prep
Fujiamas
07.2018 - 01.2020
Server
Jalapeño Inferno
10.2016 - 08.2018
Server Assistant
Ruth’s Chris
03.2015 - 01.2019
Server
Prescott Station
09.2014 - 11.2021
No Degree - Creative Writing
Chandler Gilbert Community College
High School Diploma -
Corona Del Sol High School
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