Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Zach Crotts

Stilwell,KS

Summary

Creative Business Owner with exceptional background spent in the automotive and business coaching industries. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.

Overview

10
10
years of professional experience

Work History

Owner/Operator

Wrap Effects
04.2018 - 11.2023
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.

Account Manager, Inside Sales

HomeAdvisor
11.2014 - 04.2018
  • Educated clients on new products or services to increase customer engagement with brand.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Developed and implemented strategies to increase client retention.
  • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Built relationships with customers and community to promote long term business growth.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Contributed to team objectives in fast-paced environment.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

Independent Business Owner

Amway
11.2013 - 04.2018
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Assisted in recruiting, hiring and training of team members.
  • Served as role model for mentees by demonstrating strong values and ethical standards.
  • Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
  • Assisted mentees in developing self-confidence and positive self-image.
  • Assisted mentees in setting and achieving educational and career goals to encourage independence.
  • Provided guidance on stress management and grounding techniques to reduce overwhelm.
  • Regularly assessed progress and provided feedback to support continued development.
  • Taught classes and presented self-help or information sessions on subjects related to education and career planning.
  • Empowered students through counseling and skill-building exercises.
  • Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Delivered supportive and knowledgeable counseling to students with academic or personal concerns.

Education

Associate of Business Management - Business Administration And Management

Wotech
Laramie, WY

High School Diploma -

Clark County School District
Las Vegas, NV

Skills

  • Sales Negotiation
  • Financial Planning
  • Operations Management
  • Operations Oversight
  • Personnel Management
  • Relationship Management
  • Negotiation
  • Employee Development
  • Customer Service
  • Employee Training
  • Consulting
  • Driven and Determined

Accomplishments

  • Started a business with zero connections, built it to $575k in annual sales and sold it.
  • Developed an organization where I managed and coached over 50 individuals.

Timeline

Owner/Operator

Wrap Effects
04.2018 - 11.2023

Account Manager, Inside Sales

HomeAdvisor
11.2014 - 04.2018

Independent Business Owner

Amway
11.2013 - 04.2018

Associate of Business Management - Business Administration And Management

Wotech

High School Diploma -

Clark County School District

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Zach Crotts