Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zach danley

Benton,Arkansas

Summary

Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Dedicated and meticulous service support with over 2 years of experience excelling at prioritizing, completing multiple tasks simultaneously and achieving project goals. Flexible and focused team player with unique skillset to streamline operations from within.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Inbound Support Services

Amazon
Little Rock, AR
01.2023 - Current
  • Resolved vendor and customer complaints and escalated complex issues to the appropriate department when necessary, including safety
  • Utilized CISS and SIMS Ticket software to track issue resolution progress
  • Collaborated with cross-functional teams, such as ICQA, to assess problems, gather relevant data, and devise creative solutions..
  • Aided in problem-solving training sessions to enhance team members' ability to address challenges effectively

Inbound Dock Worker

amazon
Little Rock, Arkansas
01.2022 - Current
  • Trained staff on operating procedures and company services
  • Worked with inventory managers and unloaders to plan deliveries
  • Unloaded pallets and deliveries
  • Inspected incoming shipments to identify quality and quantity accuracy
  • Rejected damaged items and recorded shortages to keep inventory up to date
  • ISS - Inbound Service Support
  • Communicate efficiently to the right team members to determine any defects or concerns from vendors and their products
  • PIT driver - maneuver Powered Industrial Trucks throughout the warehouse safely and efficiently
  • Use Microsoft softwares such as Excel Spreadsheets and Microsoft word to keep organized and communicate with other team members.

Line Cook/Trainer

Texas Roadhouse
Little Rock, Arkansas
07.2017 - 03.2022
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality
  • Prepared food items such as meats, poultry and fish for frying purposes
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business
  • Collaborated with servers to collect information about specific customer desires and dietary needs
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation
  • Grilled meats and seafood to customer specifications.

Education

collision repair technology -

university of Arkansas- Pulaski technical college
12.2020

benton high school
05.2017

Associate of Applied Science -

South University
Savannah, GA

Skills

  • Customer service
  • Communication skills
  • Machine Operator
  • Team Building
  • Multitasking
  • Warehouse Environment Safety
  • Research and Analysis
  • Workload Management
  • Escalation Management
  • Service Level Agreements

Certification

  • Certificate in Collision Repair Technology

Timeline

Inbound Support Services

Amazon
01.2023 - Current

Inbound Dock Worker

amazon
01.2022 - Current

Line Cook/Trainer

Texas Roadhouse
07.2017 - 03.2022

collision repair technology -

university of Arkansas- Pulaski technical college

benton high school

Associate of Applied Science -

South University

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