Zachary Esser
Queen Creek,AZ
Summary
Dynamic business professional with a proven track record in customer service, team leadership, and inventory management. Expertise in e-commerce strategy and a demonstrated ability to drive business growth. Committed to leveraging strategic business solutions to meet and exceed organizational goals. Recognized for exceptional leadership and operational excellence in fast-paced, high-volume environments.
Overview
9
9
years of professional experience
Work History
Owner
Mad-Town Sports Collectibles
Queen Creek, AZ
05.2017 - Current
- Established and expanded a sports collectibles business focused on cards, memorabilia, and autographs.
- Developed and maintained eBay storefront, focusing on driving consistent sales and fostering customer engagement.
- Executed sourcing and acquisition of inventory through auctions, trade shows, and direct purchases to enhance profitability.
- Streamlined customer service operations by addressing inquiries, processing orders, and resolving issues to enhance client satisfaction.
Shift Supervisor
Starbucks
Queen Creek, AZ
11.2023 - 01.2026
- Oversaw operations in a high-volume store, enhancing team performance and operational efficiency.
- Managed inventory processes to optimize stock levels and minimize waste.
- Guided new employees through onboarding processes, resulting in improved team dynamics and operational effectiveness.
- Received Partner of the Quarter award for demonstrating exceptional leadership skills and driving operational excellence initiatives.
Barista
Starbucks
Phoenix, AZ
09.2022 - 11.2023
- Gained valuable experience in time management, multitasking, and teamwork within a corporate service structure.
- Delivered personalized customer experiences by anticipating needs, resolving issues, and building strong guest relationships.
- Collaborated with team members to optimize store operations and enhance efficiency.
- Honored as Partner of the Quarter in recognition of outstanding service and commitment to excellence.
Cook, Cashier, Delivery Driver
Rocky Rococo Pizza & Pasta
Waunakee, WI
11.2017 - 04.2022
- Facilitated effective communication and problem-solving to maintain service quality in a fast-paced atmosphere.
- Coordinated with team members to optimize service delivery, resulting in improved customer satisfaction and reduced wait times.
- Enhanced time management, communication, and problem-solving abilities to effectively navigate complex challenges over five years.
Education
Bachelor of Arts - Business Law
W. P. Carey School of Business, Arizona State University
Tempe, AZ05.2025
Associate of Arts - Economics and Pre-Business
Madison Area Technical College
Madison, WI05.2022
Skills
- E-commerce platform management
- Operational efficiency
- Leadership development
- Sales strategy implementation
- Conflict resolution
Timeline
Shift Supervisor
Starbucks
11.2023 - 01.2026
Barista
Starbucks
09.2022 - 11.2023
Cook, Cashier, Delivery Driver
Rocky Rococo Pizza & Pasta
11.2017 - 04.2022
Owner
Mad-Town Sports Collectibles
05.2017 - Current
Associate of Arts - Economics and Pre-Business
Madison Area Technical College
Bachelor of Arts - Business Law
W. P. Carey School of Business, Arizona State University