Zach Flowers
Columbus,Ohio
Summary
Strategic Sr. Product Manager with 15 years of experience in the Financial Industry leading product strategy and supporting implementation of innovative products. Creative strategic planner with product value and impact assessment prowess. End-to-end product leader successful bringing products from inception to rollout with efficiency and speed.
Overview
14
14
years of professional experience
Work History
Senior Product Manager
Payment Solutions
05.2022 - Current
- Area Product Owner (APO) for the Merchant Services Digital Onboarding and Online Merchant Experience.
- Manage system decommissions and customer migrations to modern platforms.
- Redesigned our public Marketing pages to streamline and simplify the Merchant experience
- Building a new digital onboarding experience for our Merchants to establish their account
- Building a new digital shopping experience for our Merchants to find, order, and use their desired payment solution
- Built out Analytics from the ground up to influence better business decisions and track successes
- Build and manage all analytics dashboards and reporting from multiple systems of record
- Build a strategy for a new way of connecting our Merchants with third party solutions
- Building new self servicing capabilities such as reporting, location and terminal management and the ability to manage disputes online
- Lead necessary Refinements, Daily Huddles, Release Kick Offs, Defect Statuses, Product Cabinets and leadership SteerCo meetings.
Senior Product Manager
Business Banking Digital Account Opening
01.2018 - 05.2022
- APO for the Business Banking Digital Account Opening and Merchant Services Products managing multi million dollar projects
- Built the Business Banking Digital Account Opening from ground up, reducing the account opening process by 70%
- Lead the strategy, planning and execution of third-party integrations into our application
- Manage a team to prioritize entire book of work for Business Banking deliverables: Business Banking Deposits, Merchant Services, Controls, and Analytics
- Manage intake from all stakeholders: Line of Business, AML/KYC, Fraud/Risk, and Analytics
- Write, manage and prioritize Initiatives, Epics and Stories to ensure a successful project delivery
- Manage and prioritize defects within our own teams and across the Platform
- Manage a team for Analytics and Reporting to monitor our applications success, identify gaps, and drive the most important areas to focus on enhancing
- Manage and oversee all current controls, identify and build new controls and lead audits
- Manage and lead the strategic work to build our digital application for all retail branches to use
- Manage third-party integration into our application
- Manage timelines to ensure all key partners stay on schedule for all releases
- Work with all levels of management to deliver and report on all deliverables
- Lead necessary JAD sessions, Daily Huddles, Weekly Touch Bases, Release Kick Offs, Defect Statuses and Product Cabinet meetings
- Manage and deliver all Analytics dashboards and Reporting for the Digital Account Opening product.
Product Owner
Business Banking Lending
01.2017 - 01.2018
- Help initiate Business Process Improvement by helping migrate from Waterfall to Agile Methodology for project delivery
- Work with key stakeholders, gather requirements and successfully deliver projects
- Manage high priority regulatory and compliance projects
- Organize and lead Requirement Reviews, UAT Hand-Offs, Refinement Sessions and other project related meetings in order to meet project deliverables and timelines
- Resolve and manage Test and Production defects
- Work on system migrations which requires strong mapping expertise
- Manage and lead for major Credit Documentation changes
- Manage and lead Regulatory NAICS and Comp Code enhancements
- Identify gaps and conduct Risk Assessment on project deliverables
- Acts as a mentor and leader by assisting, guiding and managing peer level Project BAs
- Help manage the Test Team with timelines, requirements, and overall project deliverables.
Business Systems Analyst
Retirement Services
05.2016 - 01.2017
- Lead Regulatory Audit Reporting process to stay in compliance
- Utilize Service Now for Audit Requests, System Enhancements, and Walk Ups
- Gather requirements in order to create the reports to satisfy the regulatory and compliance audits
- Lean-Agile Production support
- Production defect management
- Work with both Development and Business teams to discover root cause of production defects
- Write Story Cards for defects with technical resolutions, so the Development team implement a fix
- Create Test Plans, Test Cases, and Test Scripts
- Run SQL Developer queries to retrieve and provide Test Criteria
- Execute both QA and Functional Testing
- Technical Requirement writing.
IT Business Analyst
IT Project Management Organization
11.2014 - 05.2016
- Lead IT Business Analyst delivering a company wide customer complaint tool for all 37 lines of business
- Work as a liaison between System Architects, Project Managers, and Application Developers to ensure all system deliverables are designed and implemented successfully
- Work with Business partners to elaborate and elicit Business Requirements for development
- Write up and manage Impact Matrixes, Data Matrixes, Use Cases and Technical Design Documents
- Create and manage Project Documentation including Process Flows, Diagrams, and Tables
- Facilitate and participate in Design, Build, and Test processes to ensure projects are delivered accurately and on time
- Works with multiple databases and applications to ensure they are interfacing properly
- Lead Business Analyst for Letters and Correspondence
- Lead Business Analyst for Imaging and Archiving
- Facilitates meetings between all necessary co-suppliers to complete data mapping documents
- Manages defects and works with development staff to implement fixes
- Gather and condition any necessary criteria for Test Teams
- Participates in Command Centers for Enterprise Releases.
QA/UAT Lead
Branch Systems
11.2012 - 11.2014
- Manage individual projects varying from low to high complexity
- Exhibits excellent problem-solving skills while working with Business Requirements for Enterprise Releases to design Test Plans and Test Cases for efficient testing
- Managing and directing personnel with Project Test Case execution
- Participating in User Acceptance Testing
- Proficiency with QC/ALM (Application Lifecycle Management)
- Uses ALM to open and closes defects while coordinating with developers to implement a fix
- Uses ALM to monitor Test Case, defect, and over-all Project status to ensure a smooth delivery
- Coordinates with all levels of management and Lines of Business to direct projects accordingly
- Utilizes resources to provide best results possible.
Senior Operations Analyst
Policy And Procedure
08.2010 - 11.2012
- Proficient with Chase Policy and Procedure to effectively support Chase Private Client branches
- Exercise problem solving skills on a daily basis to provide best support possible
- Work with many Lines of Business to resolve issues for the branches
- Lead AML/KYC (Anti-Money Laundering/Know Your Customer) Compliance project to help branches stay within our compliance guidelines
- Managed development center and trained new hire employees in Chase Policy and Procedure
- Acquired additional duties to support Research and Adjustments, Exceptions Money Movement, National Account Maintenance while maintaining top analyst consistently
- Making decisions and directing retail branches with best practices when dealing with legal situations
- This included reviewing legal documents: Trusts, Estates, Power of Attorney, Medallion Signature Guarantee, Notary, Death Certificates, Securities, Annuities, Stocks and Bonds to ensure the correct practices are being followed
- Displayed strong problem-solving skills to ensure the retail branch employees were making informed decisions congruent with Chase Policy and Procedure
- Mentor Analysts to ensure they have the information and resources they need to do their job well
- Maintained top score card while continually being top analyst.
Education
Associate of Arts - Art And Design
Columbus State Community College
Columbus, OHSkills
- Product Management
- Product Strategy
- Agile Methodology
- Analytical
- Analytics & Reporting
- Leadership
- Management
- Time Management
- Organization Skills
- Detail Oriented
- Strong Communication
- Problem Solver
- Business Insights
- Requirements Gathering
- Critical Thinking
- Process Improvement
- Product Development
- Interpersonal Skills
- Product Delivery
- Brand building
- Strategic Planning
- Data-driven decision-making
- Cross-Functional Collaboration
- Design thinking
- Product Roadmaps
Personal Information
Title: Senior Product Manager
Timeline
Senior Product Manager
Payment Solutions
05.2022 - Current
Senior Product Manager
Business Banking Digital Account Opening
01.2018 - 05.2022
Product Owner
Business Banking Lending
01.2017 - 01.2018
Business Systems Analyst
Retirement Services
05.2016 - 01.2017
IT Business Analyst
IT Project Management Organization
11.2014 - 05.2016
QA/UAT Lead
Branch Systems
11.2012 - 11.2014
Senior Operations Analyst
Policy And Procedure
08.2010 - 11.2012
Associate of Arts - Art And Design
Columbus State Community College
Similar Profiles
Ayan KhatibAyan Khatib
Technical Account Manager at Razorpay-Payment Gateway & Payment SolutionsTechnical Account Manager at Razorpay-Payment Gateway & Payment Solutions
Zeeshan NaqviZeeshan Naqvi
Contact Centre Agent - Merchant Payment Consultant at ANZ Worldline Payment SolutionsContact Centre Agent - Merchant Payment Consultant at ANZ Worldline Payment Solutions
Shakia WilliamsShakia Williams
Sales Representative at Synergy Payment SolutionsSales Representative at Synergy Payment Solutions
Cindy Marie ElliottCindy Marie Elliott
New Account Screening at J.P. Morgan ChaseNew Account Screening at J.P. Morgan Chase
Ben TelaBen Tela
Customer Service Representative at SpectrumCustomer Service Representative at Spectrum