Zach Foster
Quality Control Analyst
Tallahassee
Summary
Detail-oriented Quality Control Analyst with 5+ years of experience at the Florida Office of Insurance Regulation, specializing in compliance, data accuracy, and regulatory review. Skilled in identifying discrepancies, enhancing filing workflows, and maintaining high standards under tight deadlines. Recognized for strong interpersonal and organizational skills that drive effective cross-team collaboration. Currently pursuing an A.A. degree to further strengthen technical and analytical expertise. Committed to delivering results that support public trust and operational excellence.
Overview
7
7
years of professional experience
Work History
Quality Control Analyst
State of Florida Department of Financial Services
07.2021 - Current
- Review and analyze insurance company filings to ensure compliance with Florida statutes and administrative rules.
- Conduct detailed quality checks on submitted data for accuracy, completeness, and regulatory adherence using state database systems.
- Investigate discrepancies in filings and coordinate with insurers and internal departments to resolve errors and ensure timely approvals.
- Provide technical support to insurance company representatives and the general public regarding filing procedures and system functionality.
- Maintain organized records of correspondence, audit trails, and compliance documentation for reporting and legal reference.
Administrative Assistant
State of Florida Department of Financial Services
01.2019 - 07.2021
- Provided administrative and clerical support to department leadership, managing calendars, coordinating meetings, and preparing official correspondence.
- Answered multi-line phones, directed inquiries to appropriate personnel, and greeted visitors with professionalism and discretion.
- Handled sensitive documents, including processing and organizing fingerprint cards in compliance with privacy and regulatory standards.
- Managed incoming and outgoing mail and maintained office supply inventory.
- Maintained organized filing systems for both physical and digital records, improving retrieval efficiency.
- Communicated with internal team to facilitate timely responses and ensure smooth daily operations.
OPS Clerk
State of Florida Department of Financial Services
01.2018 - 01.2019
- Operated high-speed scanning equipment to digitize confidential paper records with accuracy and efficiency.
- Prepared documents for scanning, including removing staples, repairing tears, and organizing materials in proper order.
- Verified scanned images for clarity, completeness, and alignment, ensuring all files met quality control standards.
- Indexed digital files using classification codes and data entry systems for easy retrieval and archiving.
- Maintained confidentiality and handled sensitive information in accordance with data privacy regulations.
- Collaborated with team members to meet daily scanning quotas and contributed to process improvement initiatives.
- Managed and organized both physical and digital records, reducing retrieval times and improving office workflow.
Education
Associate of Arts - Computer Science
Tallahassee State College
Tallahassee, United States 05.2001 -
Skills
- Interpersonal Communication – Skilled in building professional relationships and collaborating across teams and departments
- Organizational Abilities – Proven ability to manage multiple tasks, maintain accurate records, and meet deadlines in fast-paced environments
- Adaptability & Flexibility – Quick to adjust to new systems, shifting priorities, and evolving policies while maintaining attention to detail
- Analytical Thinking – Experienced in identifying data inconsistencies, researching root causes, and implementing practical solutions
- Customer Service – Strong background in providing clear, helpful assistance to clients, coworkers, and the public
- Technical Proficiency – Proficient in Microsoft Word, Excel, Outlook, and internal filing systems used for state compliance reviews
- Self-Motivation & Reliability – Demonstrated ability to work independently with minimal supervision while consistently meeting performance standards
- Beginner Spanish – Continuing education to build bilingual communication skills
Timeline
Quality Control Analyst
State of Florida Department of Financial Services
07.2021 - Current
Administrative Assistant
State of Florida Department of Financial Services
01.2019 - 07.2021
OPS Clerk
State of Florida Department of Financial Services
01.2018 - 01.2019
Associate of Arts - Computer Science
Tallahassee State College
05.2001 -
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