Zoey Sherod
Florissant,MO
Summary
Proven leader with extensive experience in retail management, notably at Old Time Pottery, where I excelled in customer service and project management. Skilled in fostering team growth, resolving complex customer issues with empathy, and driving operational excellence. Demonstrates strong communication and multi-tasking abilities, ensuring high levels of customer satisfaction and team efficiency.
Overview
11
11
years of professional experience
Work History
Sales Associate
Pet Supplies Plus
Florissant, MO
09.2024 - Current
- Cashier
- Taking care of company animals
- Fulfilled delivery and pickup orders
- Cleaned shelves, counters and tables to maintain organized store.
- Assisted customers with product selection, sizing and styling.
- Handled returns and exchanges according to company policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers and provided exceptional customer service.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
Front End Manager
Gabes
St. Charles, MO
07.2023 - 08.2024
- Trained Cashiers
- Managed the front end
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Put together schedule for floor staff according to skill sets and coverage needs.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Welcomed large volume of guests and improved overall customer service.
- Reviewed employee performance and determined areas in need of improvement.
Manager
Old Time Pottery
Florissant, MO
03.2021 - 07.2023
- Created work schedules for employees
- Unloaded freight from incoming trucks
- In charge of training newly hired associates
- In charge of interview process
- Managed projects around store
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Front end Clerk
Donut Cupboard
Florissant, MO
03.2014 - 01.2023
- Waited on customers
- Made bakery items
- Janitorial services
- Computed purchases and received and processed cash or credit payment.
- Greeted customers and provided customer service.
Sales Associate
Old Time Pottery
Florissant, MO
05.2020 - 03.2021
- Cashier duties
- Put merchandise out for display
- Recovered the store (corrected misplaced merchandise, cleaned as needed)
Education
Diploma -
McCluer North Highschool
Florissant, MO05.2019
Skills
- Management
- Customer Service
- Strong Communication
- Active Listening
- Problem Solving
- Empathy
- Multi-tasking strength
- Calm demeanor
Languages
English
Timeline
Sales Associate
Pet Supplies Plus
09.2024 - Current
Front End Manager
Gabes
07.2023 - 08.2024
Manager
Old Time Pottery
03.2021 - 07.2023
Sales Associate
Old Time Pottery
05.2020 - 03.2021
Front end Clerk
Donut Cupboard
03.2014 - 01.2023
Diploma -
McCluer North Highschool
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