Zach Hans
Cincinnati,OH
Summary
Customer service-focused Food & Beverage Manager with strong expertise and content knowledge of fine wines, beer, and spirits. Career of 10 years of experience improving restaurant/hotel standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling.
Overview
9
9
years of professional experience
Work History
Food Beverage Manager- Outlets
The Summit Hotel
07.2021 - Current
- Construct marketing ideas to promote all outlets and the hotel. Maintain associate hiring, training, coaching, scheduling, and appraisals while sustaining labor budgets, and a 27% liquor cost. Oversee selection, ordering and inventory controls of wine, beer and alcohol program. Create new seasonal drink menus quarterly. Maintain a safe work environment and deliver quality service to achieve maximum guest satisfaction. Establish and revision of Standard Operating Procedures of food and beverage operations.
Account Manger
Upshift
11.2020 - 07.2021
- Worked as a liaison between clients and the Upshift platform. Trained clients on how to proficiently use the platform. Helped to make posts more detailed to encourage "upshifters" to claim shifts. Communicated with clients when shifts were not filled and suggest solutions to fill shifts.
Special Events Coordinator
The Summit Hotel
10.2018 - 10.2020
- Served as supervisor to house person and server team to ensure service standards were followed. Reviewed Banquet Event Orders (BEO) to ensure proper set-ups for events. Created daily task list outlining the necessary duties the house persons would need to complete. Clerical responsibilities including scheduling, E-mail correspondence and organization of daily events. Ensured rooms and equipment were in proper working order. Processed and follow up on maintenance requests.
Houseman
Marriott Rivercenter
08.2015 - 10.2018
- Assisted with day-to-day operations, worked efficiently and productively with all team members. Paid attention to detail while completing assignments and setting room according to BEO. Replenished condiments and other supplies at tables and service bars. Barbacked during events and promptly replenished low materials to prevent shortages or stoppage of service.
Education
Bachelors in Arts – Business Administration -
Thomas More University
Crestview Hills, KY05.2018
Skills
ServSafe Manager Certified
Ohio State Liquor Compliance
POS software proficiency
Service Delivery Management
Beverage pricing
Health Code Compliance
Timeline
Food Beverage Manager- Outlets
The Summit Hotel
07.2021 - Current
Account Manger
Upshift
11.2020 - 07.2021
Special Events Coordinator
The Summit Hotel
10.2018 - 10.2020
Houseman
Marriott Rivercenter
08.2015 - 10.2018
Bachelors in Arts – Business Administration -
Thomas More University
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