Zach Harvey
Big Stone Gap,VA
Summary
Dynamic professional with a proven track record in customer satisfaction and quality assurance, honed across roles from Family Caregiver to Hair Salon Owner at Hair in the Gap. Excelled in upselling services and salon marketing, demonstrating exceptional organizational skills and teamwork. Achieved high levels of client retention and satisfaction through continuous education and self-motivation.
Compassionate home healthcare professional offering demonstrated success in aligning daily activities with care plans and expediently reporting any client status changes. Promotes formation of habits for sustainable health improvement. In-depth knowledge of behavior redirection strategies.
Overview
7
7
years of professional experience
Work History
Family Caregiver
Grandfather
Big Stone Gap, VA
08.2021 - 12.2024
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Organized oral medications for clients following dosage and schedule requirements.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
Hair Salon Owner
Hair in the Gap
Big Stone Gap, VA
01.2021 - 04.2024
- Performed hairstyling services such as coloring, cutting, shampooing, conditioning and styling hair.
- Ensured compliance with state licensing regulations regarding health codes and sanitation practices.
- Implemented quality assurance measures to ensure high levels of customer satisfaction.
- Understood operations of each service area, helped during busy times and stayed current with work processes.
- Developed customer service strategies to ensure client satisfaction.
Assistant Hairstylist
Integrity
Big Stone Gap, VA
11.2018 - 12.2020
- Sanitized tools, followed safety standards and kept salon clean and safe.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Maintained inventory of hair products.
- Assessed inventory levels of salon retail products to maintain well-stocked stations.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
Hairstylist
SmartStyle
Norton, VA
07.2017 - 11.2018
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Recommended products to clients based on their individual needs.
- Advised clients on how to maintain their haircuts between visits.
- Participated in team discussions regarding marketing strategies for the salon.
Education
High School Diploma -
Union High School
Big Stone Gap05-2017
Skills
- Continuing education
- Upselling services
- Salon marketing
- Multitasking
- Self motivation
- Customer satisfaction
- Quality assurance
- Teamwork
- Organizational skills
- Time management
Timeline
Family Caregiver
Grandfather
08.2021 - 12.2024
Hair Salon Owner
Hair in the Gap
01.2021 - 04.2024
Assistant Hairstylist
Integrity
11.2018 - 12.2020
Hairstylist
SmartStyle
07.2017 - 11.2018
High School Diploma -
Union High School
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