Zach Hochstetler
Summary
Confident field and desk computer technician that's driven to make everyday life easier through integration and consolidation. Finding solutions that best meet the clientele for long term satisfaction and return for services. Expert troubleshooter with comprehensive knowledge to take on complex issues. Dependable with client oriented solutions to build rapport.
Overview
5
5
years of professional experience
Work History
AVT 3 Technician
Sync Technology Integration
2021.07 - Current
- Worked with Local Developers on Single-Family units to design and integrate Smart Home Technology, Audio Video, Security and Surveillance. Primary contact for Onyx and East Home Developers
- Devise and execute commercial large scale projects involving networking, multi-channel loudspeaker systems, and Surveillance DVR systems.
- Integrate Smart Home Technology with major brands such as 2GIG, Qolsys, Lutron, Mercury Access Control, Alarm.com and URC.
- Brought on and managed over 100 ADC subscription based contracts for residential and commercial accounts.
- Partner with distributors to offer clientele best deals on equipment.
- Annually travel to Cedia to learn about new and upcoming technology to better integrate for future projects
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Build networking racks for large scale CAT6 Networks at WAP/Mesh Systems.
- Installed and configured new devices and system components.
- Installed wiring, cabling and networking hardware on customer premises.
- Responded to service requests during and after business hours.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- On-site sales
Geek Squad Double Agent
Best Buy
2018.08 - 2021.07
- Specialized in all 3 Primary Sectors of a Geek Squad In-store/field agent; Precinct, MECP Certified Car Installer, Home Theater Installer.
- Custom Home Theater Installation on small and large scale projects
- Smart home and Networking Integration
- Car/Marine Audio, Remote start with DC3 Systems, surveillance hardwired (dash camera) installation.
- Decipher and understand wiring schematics and voltage/ohm values for audio.
- Mobile Phone Repair/Troubleshooting. Desktop Repair/Troubleshooting & Data Backup
- Warranty Servicing
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Analyzed problematic areas to provide recommendations and solutions.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Created and managed project plans, timelines and budgets.
Education
High School Diploma -
Whiteland Community High-School
Whiteland, Indiana05.2012
Skills
- Hardware Replacement
- Computer Configurations
- Peripherals
- Hardware Installation
- Access Control
- Low voltage wiring
- Technical Support
- Account Management
- Project Management
- Networking
- Security/Smart Home Integration
- IP Camera Configuration
Timeline
AVT 3 Technician
Sync Technology Integration
2021.07 - Current
Geek Squad Double Agent
Best Buy
2018.08 - 2021.07
High School Diploma -
Whiteland Community High-School
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