Results-driven professional with over a decade of experience cultivating and maintaining strong client relationships across diverse industries. Known for strategic leadership, operational excellence, and consistently delivering measurable value. Adept at managing high-profile partnerships, driving cross-functional collaboration, and optimizing systems to support large-scale initiatives in sports, event management, and technology.
· Managed communication with 54 State Associations supporting over 2.4 million players, delivering data insights and program updates.
· Collaborated cross-functionally to identify and track growth and retention metrics.
· Strengthened membership engagement through consistent outreach and customized support.
· Led initiatives to improve data governance and policy adherence, reducing operational errors.
· Developed and delivered national/state analytics to uncover participation trends.
· Oversaw budgets totaling over $4 million across 10 major events.
· Served as primary liaison for national partners including Verizon, GotSport, and American Airlines.
· Led operations and logistics for annual summits, workshops, and large-scale tournaments.
· Coordinated logistics and vendor relations, including hotels, transportation, volunteers, and other service providers.
· Managed over $10 million in hotel payments across Super Bowl LI, LII, and LIII events.
· Oversaw staff accommodations and distributed comprehensive travel information to all stakeholders.
· Maintained up-to-date inventory and reporting for rooming lists and special requests on behalf of NFL, On Location Experiences, and PrimeSport.
· Compiled post-event summaries and maintained historical sales data for organizational insights and future planning.
· Negotiated multi-year hotel contracts to secure competitive rates and ensure availability.
· Played a key role in process development by analyzing current operations, identifying inefficiencies, and recommending procedural improvements.
· Maintained consistent client communication to ensure exceptional service and satisfaction.
· Supported the operations and logistics of major sporting events, including the 2018 NFL Draft, 2019 Masters Tournament, 2017 Liberty Bowl, 2016 Aer Lingus Classic, and NCAA Men’s Final Fours (2017 & 2018).