Zach Livingston

As a freelance web developer, I design, develop, and launch fully functional websites using a modern tech stack, including React, JavaScript/TypeScript, Sass, and Next.js, while designing the sites in Figma. My projects involve implementing server-side rendering, utilizing VSCode and Chrome DevTools for code quality, and collaborating closely with clients to understand their needs, and deliver websites that exceed expectations. My most recent project was for a preschool, and it can be found here: pumcpreschool.com.

For several years, I have been fully dedicated to managing my household and the development of my children. This experience taught me a lot about planning, problem-solving, and adapting quickly to changing situations. I am constantly identifying and resolving issues, juggling multiple tasks, and keeping everything organized. I honed my skills in resourcefulness, communication, and paying close attention to detail, all while creating a positive environment. This experience really sharpened my ability to spot and fix problems, and I think those skills would be a great fit for a QA role.

• Provided exceptional client service, fielding inquiries, and resolving issues for a high-net-worth client base while working with a team with over $1 billion in assets under management.
• Managed the end-to-end process of opening and maintaining client accounts, ensuring accuracy, and adhering to compliance.
• Conducted in-depth market research and analysis using the Bloomberg Terminal, providing insights to assist with the team's Financial Advisors' investment strategies.
• Executed buy and sell orders for securities, demonstrating proficiency in trading operations.
• Proactively addressed client needs, fostering strong relationships, contributing to high client satisfaction.
• Assisted financial advisors with portfolio management, preparing client reports for quarterly touch points.

• Developed and implemented a comprehensive onboarding process for new quality professionals across all desks.
• Personally trained new Quality Professionals during the onboarding process, ensuring they were equipped with the necessary skills and knowledge to succeed.
• Monitored and evaluated the performance of employees within the Corporate Actions team, ensuring adherence to professional standards, accuracy, and compliance guidelines.
• Conducted monthly performance reviews with team members, providing constructive feedback, and identifying areas for improvement.
• Analyzed employee performance data and identified trends to improve team efficiency.
• Developed and taught corporate actions training classes, ensuring new team members were proficient in the subject matter.

• Provided front-line support to internal clients, addressing inquiries and resolving issues related to corporate actions, dividends, and interest payments.
• Demonstrated strong problem-solving skills and product knowledge to accurately and efficiently handle a high volume of calls.
• Maintained detailed records of client interactions and actions taken.
• Collaborated effectively with team members and other departments to resolve complex issues, and ensure timely processing of corporate actions.

• Deployed to Baghdad, Iraq, from March 2003 to May 2004 during Operation Iraqi Freedom, serving in the support platoon of an armored battalion (1-13 Tank, 3rd Brigade, 1st Armored Division).
• Adapted quickly to a new role and responsibilities within the support platoon, demonstrating flexibility and a willingness to learn.
• Provided essential support to the battalion, contributing to the success of various missions and operations.
• Operated effectively in high-pressure environments, demonstrating adaptability, teamwork, and a commitment to mission success.