Zach Loge
New Braunfels,TX
Summary
Dynamic Houseman Supervisor with strong leadership and training abilities. Experienced in managing housekeeping operations and ensuring compliance with health regulations. Committed to fostering a collaborative team environment to drive service quality and operational success.
Overview
5
5
years of professional experience
Work History
Houseman Supervisor
Candlewood Suites Hotel
New Braunfels, Texas
01.2023 - Current
- Ensured compliance with safety and sanitation standards within the hotel.
- Trained new employees on proper cleaning techniques and safety protocols.
- Resolved guest inquiries and complaints related to housekeeping services promptly.
- Collaborated with front desk staff to manage room readiness for arrivals efficiently.
- Assisted with ordering supplies, linens, and other items needed for daily operations.
- Ensured compliance with health codes and regulations during inspections from local authorities.
Cook Shift Leader
The Hideaway Bar And Grill
New Braunfels, Texas
05.2022 - 12.2022
- Supervised kitchen staff during busy shifts to ensure smooth operations.
- Prepared and cooked menu items following established recipes and standards.
- Maintained food safety and sanitation practices in compliance with health regulations.
- Collaborated with front-of-house staff to ensure timely food service delivery.
- Resolved customer complaints regarding food quality or service promptly.
- Organized the work area for efficient functioning during shifts.
- Enforced sanitation policies and procedures throughout the kitchen area.
Customer Service Representative
TaskUs
New Braunfels, Texas
03.2021 - 04.2022
- Assisted customers with inquiries and resolved issues efficiently.
- Managed a high volume of customer interactions across multiple channels.
- Documented customer feedback to improve service quality and processes.
- Collaborated with team members to enhance customer satisfaction strategies.
- Escalated unresolved issues to appropriate teams for timely resolutions.
- Maintained accurate records of customer communications and transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
Skills
- Safety compliance
- Employee training
- Supply ordering
- Guest relations
- Room management
- Customer service
- Conflict resolution
- Time management
Timeline
Houseman Supervisor
Candlewood Suites Hotel
01.2023 - Current
Cook Shift Leader
The Hideaway Bar And Grill
05.2022 - 12.2022
Customer Service Representative
TaskUs
03.2021 - 04.2022