Zach McConnell
AUSTIN,TX
Summary
Dynamic Hospitality Specialist with six years of diverse experience in customer service, account management and food and beverage management. Detail-oriented team player with strong organizational skills, efficient decision making, and the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Customer Experience Associate
ZeroCater
Austin
03.2023 - Current
- Addressed problems with vendors, product develop, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on custom meal plans and preference data analysis.
- Managed a 25 client portfolio totaling 2 million in ARR.
- Facilitated client satisfaction and renewed customer relations with cross departmental collaboration of building new products.
Operations Manager
Picnik
06.2022 - 01.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management including sales mix, operating budget, and marketing promotions.
Area Business Travel Sales Coordinator
Hyatt
10.2021 - 06.2022
- Arranged travel accommodations for groups, couples, executives, and entertainment clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Developed a mobile business travel brochure that streamlined guests experiences and increased rewards program engagement.
Executive Sous Chef
Jason Dady Restaurant Group
08.2020 - 05.2021
- Oversaw business operations, inventory control, and customer service for restaurant.
- Requisitioned food, selected and developed recipes and standardized production recipes for consistent quality.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Implemented food cost and waste reduction initiatives to save money.
Sous Chef
Stubborn Seed
06.2019 - 06.2020
- Produced innovative dishes under a distinguished Michelin Star chef.
- Planned and directed meticulous food preparation in fast-paced, high pressure environment.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Maintained up-to-date knowledge of current culinary trends and techniques.
Kitchen Assistant
Culinary Institute Of America
08.2017 - 04.2019
- Cleaned and organized kitchen stations to promote team efficiency.
- Produced high-volume menus for the students and staff on campus.
- Helped chefs prepare and present food demonstrations to outside guests.
Education
Bachelor of Science - Global Hospitality Management
University of Houston
Houston, TX 08.2021 - 12.2023
Associate of Applied Science - Culinary Arts
Culinary Institute of America
San Antonio, TX 08.2017 - 04.2019
Skills
- Networking Skills
- Personnel Management
- Sales
- CRM Software
- Account Management
- Operations Management
- Pivot Tables
- Data Analysis
- SQL
- Excel
- Critical Thinking
- Decision Making
- Complex Communication
- Logistic Regression
Websites
Certification
Data Science & Business Analytics
The University of Texas at Austin
August 2023
Timeline
Customer Experience Associate
ZeroCater
03.2023 - Current
Operations Manager
Picnik
06.2022 - 01.2023
Area Business Travel Sales Coordinator
Hyatt
10.2021 - 06.2022
Bachelor of Science - Global Hospitality Management
University of Houston
08.2021 - 12.2023
Executive Sous Chef
Jason Dady Restaurant Group
08.2020 - 05.2021
Sous Chef
Stubborn Seed
06.2019 - 06.2020
Kitchen Assistant
Culinary Institute Of America
08.2017 - 04.2019
Associate of Applied Science - Culinary Arts
Culinary Institute of America
08.2017 - 04.2019
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