ZACH MCFALL
Program Manager
Cedar Park,TX
Summary
Accomplished Program Manager at Favor with over 3 years of experience in program management and a strong background in operations. Skilled in leading large-scale, cross-company initiatives that deliver measurable results. Proven track record of collaborating with internal teams and external partners to execute impactful projects aligned with OKRs, resulting in multi-million dollar savings. Expertise includes stakeholder management, strategic planning, and data-driven decision-making, with a passion for transforming complex challenges into scalable solutions that foster operational excellence and sustainable growth. Texas State University graduate in Training and Development, specializing in leadership growth, eager to apply skills to drive success in future roles.
Overview
14
14
years of professional experience
20
20
years of post-secondary education
Work History
Associate Program Manager/ Program Manager
Favor Delivery
Austin, Texas
11.2022 - Current
- Led a large-scale, cross-functional program rollout supporting a top-level company OKR; partnered with multiple internal teams and external stakeholders to exceed key performance targets related to batching efficiency, on-time delivery, and service quality.
- Delivered multi-million dollar operational savings through the launch of a batching initiative that streamlined order loading, significantly reducing time and labor requirements across all fulfillment operations.
- Drove double-digit improvements in fulfillment acceptance and boosted overall coverage through targeted marketplace optimization strategies.
- Improved on-time delivery performance to best-in-class levels by enhancing assignment logic, introducing fulfillment incentives, and optimizing batch-based workflows.
Growth Operations Associate
Favor Delivery
Austin, Texas
04.2022 - 11.2022
- Collaborated with internal departments to enhance operations by supporting and improving daily business activities and processes.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Measured and reviewed performance via KPIs and metrics.
- Assisted with efforts to track, evaluate and report on impact of programs using multiple data sources.
- Generated reports and obtained data to develop analytics on key performance and operational metrics.
Senior Program Director
YMCA of Central Texas Licensed Child Care
Austin, Texas
08.2021 - 01.2022
- Generated short- and long-term strategic direction for program priorities to meet organizational objectives and metrics.
- Hired and developed staff members to collaboratively achieve program goals.
- Spearheaded program planning and staff development to promote growth.
- Applied statistical tools and techniques to monitor performance and finished goods.
- Coordinated with finance to create operating and capital budgets and provide fiscal oversight of resources.
Senior Community Manager, Community Manager
Favor Delivery
Austin, Texas
09.2018 - 08.2021
- Manage and moderate multiple online community groups across the state to insure positive and informative engagement was occurring
- Manage high volume onboarding platforms, like Fountain, to ensure applicants moved through the funnels at a fast pace
- Direct a high-volume remote support team that fielded phone, email, and live chat communications through Zendesk
- Maintain ongoing relationships with merchants, customers, new applicants, and current independent contractors
- Analyze data and implement process towards applicant growth, operation capacity, and applicant conversions
- Manage KPIs regarding customer support metrics and implement team growth opportunities
Program Director/ Camp Director, Site Coordinator
YMCA of Greater Williamson County Licensed Child Care
Austin, Texas
10.2011 - 09.2018
- Licensed Coordinator for ten after school and camp programs while holding a DFPS Director Certification
- Supervised 50+ employees by overseeing employee relations, ongoing training and coaching on best practices and protocol and performance reviews.
- Managed program operations and provided strategic leadership for workers.
- Led high-performing program team by developing and implementing recruitment, training and retention strategies.
- Established strategy for program using evaluation outcomes and research to set goals and direction.
Education
Training and Development- BAAS -
Texas State University
San Marcos, TX 05.2001 - 05.2021
Skills
Project management
Timeline
Associate Program Manager/ Program Manager
Favor Delivery
11.2022 - Current
Growth Operations Associate
Favor Delivery
04.2022 - 11.2022
Senior Program Director
YMCA of Central Texas Licensed Child Care
08.2021 - 01.2022
Senior Community Manager, Community Manager
Favor Delivery
09.2018 - 08.2021
Program Director/ Camp Director, Site Coordinator
YMCA of Greater Williamson County Licensed Child Care
10.2011 - 09.2018
Training and Development- BAAS -
Texas State University
05.2001 - 05.2021
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