

Operations and logistics leader with nearly 20 years of experience in parcel delivery, network optimization, and customer solutions. I have a unique understanding of both the commercial and operational sides of a business, with extensive experience managing large teams, negotiating carrier contracts, and developing data-driven strategies that improve delivery speed, cost, and customer satisfaction. Proven ability to design and lead large-scale delivery networks, manage carrier partnerships, and improve customer experience. Known for being assertive, approachable, and enthusiastic, with deep expertise in logistics management and a strong commitment to excellence.
• Develop new business partnerships across the U.S., working closely with eCommerce and 3PL clients to design smarter delivery solutions.
• Recognized as the top performer in 2025 for new business growth, helping drive record regional revenue.
• Negotiate and manage contracts with several Fortune 500 companies, ensuring the right balance between service quality, network efficiency, and cost.
• Use shipment data and performance metrics to uncover ways to speed up delivery times, reduce costs, and strengthen the overall customer experience.
• Collaborate with pricing, operations, and technology teams to make sure customer expectations are met and service commitments are kept.
• Oversaw daily operations across Las Vegas, Southern Utah, and Western Arizona, managing 250+ staff and 300+ contractors with a $48M annual budget.
• Achieved 99.5% on-time performance by building clear processes, staying close to the operation, and leading with data.
• Own all delivery KPIs and service metrics across the region, developed BI and Excel tools to identify trends, track performance, and improve service consistency.
• Lead regional safety and security initiatives across 100+ facilities, improving compliance and reducing incidents.
• Negotiated companywide vendor contracts resulting in $7.5M in annual savings.
• Directed all pickup and delivery operations in the region. Optimizing delivery routes and reducing contractor costs by 15%.
• Oversaw third-party dispatch for 80+ Amazon routes, ensuring SLA's were consistently met and maintained profitability.
• Partnered with the technology team to pilot new delivery and routing platforms, identifying and resolving issues prior to national rollout.
• Directed operational strategies to enhance efficiency and productivity across multiple facilities.
• Led morning sort operations, refining processes and dispatch flow to boost efficiency and minimize delays.
• Built and used performance metrics to stay ahead on quality, safety, and compliance goals.
• Implemented safety protocols, ensuring compliance with SOP, QA, and legal standards.
• Expanded nightly shipments from 1,000 to over 30,000, boosting operational capacity.
• Implemented incentive program reducing error rate to 1 in 12,000, improving customer satisfaction.
• Managed Line Haul logistics, optimizing scheduling and routing for efficiency.
• Led team of 20+, enhancing motivation to surpass goals and ensure OSHA compliance.
• Coordinated shipment routes across US and Canada, optimizing trailer utilization.
• Increased productivity, leading to career growth within two years.
Team Leadership
Strategic Planning
Carrier & Vendor Negotiation
Expertise in National & Regional Carrier Networks
Network Optimization
Financial Oversight
Process Improvement
Cost Reduction & Efficiency
Delivery & Fulfillment Operations
Data Analysis & KPI Management
Advanced Excel & BI Reporting
Customer Experience Enhancement
Cross-Functional Collaboration
Change Management
Staff Development & Coaching
Problem Solving & Decision Making
Business Development
Mission Impossible Award, 2024
Club Azul, 2020
Facility of the Year, OnTrac, 2019