Zach Montain
Palatine,IL
Summary
Driven Multi Unit Retail Manager with more than 8 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
11
11
years of professional experience
Work History
Ocean and Air Freight Specialist
American Lamprecht
01.2023 - Current
- Evaluated carrier performance regularly, establishing expectations for continuous improvement in service quality and costeffectiveness.
- Established strong relationships with carriers, fostering a collaborative environment for improved service quality.
- Maintained an organized work environment, enabling efficient processing of paperwork and accurate record management.
- Ensured compliance with industry regulations and company policies, maintaining thorough documentation for all shipments.
- Reduced shipping costs for clients through effective negotiation with carriers and optimizing shipment routes.
- Conducted regular audits of shipping documents, ensuring accuracy in billing information and compliance with international trade regulations.
- Assisted in the development of company-wide training programs on customs procedures, contributing to improved staff performance and understanding of compliance obligations.
- Maintained up-to-date knowledge of customs regulations, facilitating efficient processing of shipments.
- Surpassing expectation of maintaining 150 Files/Accounts from A-Z (Opening file, inputting customs entry data, clearing with customs, arranging delivery with courier, billing and closing file out)
Multi Unit Manager
Sparc Group LLC
10.2021 - 01.2023
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Trained, managed and motivated employees to promote professional skill development.
- Motivated employees to share ideas and feedback.
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Developed and implemented new sales strategies to update product lines.
- Researched and communicated competitive activity to influence marketing plans and sales tactics.
- Planned and delegated work to meet project and production goals.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained complex schedules and arranged appointments.
- Proven Track record of meeting and exceeding company assigned quota 13 months in a row.
General Traveling Manager
Akira Chicago
03.2019 - 09.2021
- Recruiting, Training and Developing employees -Building and Motivating strong sales teams -Analyzing Business Performance -Maintain total accountability for Store Performance and Customer Experience -Fulfilling all operational requirements, such as scheduling, inventory, merchandising, etc.
- Networking with local managers -Spreading and educating on the AKIRA culture Processed payroll Responsible for upholding required health and safety standards Consistently achieved sales goals Monitored and ensured staff adhered to all company policies and procedure.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Organized new stock for floor placement.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Prepared and submitted nightly bank deposits.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Created engaging merchandise presentations to motivate impulse purchases.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
Store Manager
Call It Spring/ ALDO
03.2017 - 04.2019
- Knowing where to put employees where it will cover peak times but also enough to challenge them to build them up and improve their personal selling skills, leadership, and multi-tasking.
- Able to attend where the business needs me.
- Very strong versatility in sales, operations, stock, and training/development.
- Attend in weekly conference calls to ensure business standards or being met through company personal "KPI'S".KPI= Key Point of Interest.
- Our main focus at Aldo/Call it Spring is our KPI's.
- Those all consist of: Sales percent, Shoecare sales, Email Capture, YTD sales, hours used/budgeted hours, Special orders, Handbag sales, and Conversion.
- Constantly recruiting for my personal store and many stores around me, we are all about training, development, and promoting.
- We are a very avid company for training employees to be the best version of themselves.
- I believe my motivation also comes hand in hand with my leadership.
- To be truly effective as a Store Manager/General Manager being able to motivate employees is a must to truly ensure that your business with run smoothly.
- A true Manager/Leader is able to Nurture those when needed while still setting an expectation.
Store Manager
Rue21
06.2013 - 02.2017
- Created window and in-store displays for retail businesses and managed store overall appearance to market products effectively, deliver visual appeal and stimulate sales.
- Inspired and trained team members in both creative and logistical aspects of visual merchandising, equipping colleagues to design and implement innovative displays.
- Aligned visual merchandising strategies and products with company messages, target audience and marketing goals.
- Changed and adjusted displays for new product launches, seasonal changes and different themes.
- Drove and tracked schedules for visual displays and spearheaded new system for systematically updating, refreshing or renewing designs and displays.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Built effective partner store relationships to improve customer satisfaction.
Education
High School Diploma -
McHenry High School
McHenry, IL06.2016
Skills
- Sales team development
- Performance improvements
- Product costing
- Top talent recruiting, hiring and retention
- Financial document control
- Budgeting and cost control strategies
- Employee scheduling
- Cost analysis and savings
- Team training and development
- Staff development
- Recruiting and hiring
Accomplishments
Aldo/CIS: Most Improved Email Capture YTD
Aldo/CIS: Shoecare Contest YTD
Aldo/CIS: YTD Budget
Akira Chicago: Rookie of the Year
Aeropostale: 5/6 months comped for year 2022 (so far)
- Drove 18% improvement in 6 months profits through aggressive Selling/Coaching/Training.
Timeline
Ocean and Air Freight Specialist
American Lamprecht
01.2023 - Current
Multi Unit Manager
Sparc Group LLC
10.2021 - 01.2023
General Traveling Manager
Akira Chicago
03.2019 - 09.2021
Store Manager
Call It Spring/ ALDO
03.2017 - 04.2019
Store Manager
Rue21
06.2013 - 02.2017
High School Diploma -
McHenry High School
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