Zach Mote
Carrollton,GA
Summary
Experienced Senior Lead Technician with a strong focus on network troubleshooting, technical supervision, and customer relationship management. Proven ability to lead teams and train technicians, ensuring compliance with safety standards and enhancing service delivery.
Overview
9
9
years of professional experience
Work History
Senior Lead Technician
Professional Broadband Solutions
Carrrollton, Ga
01.2022 - Current
- Managed 25 technicians across six states to ensure operational efficiency.
- Led installation and configuration of broadband systems for residential and business clients.
- Supervised troubleshooting and resolution of technical issues, improving service response time.
- Trained new technicians on equipment usage and installation best practices.
- Coordinated project schedules for timely completion of service calls, boosting customer satisfaction.
- Collaborated with customer service teams to effectively address client inquiries and concerns.
- Resolved customer complaints promptly while maintaining high standards of customer service.
- Monitored system performance, identifying improvement areas to enhance reliability.
Satellite Technician
Professional Broadband Solutions
Carrollton , Ga
01.2017 - 01.2022
- Installed satellite equipment for residential and commercial clients, ensuring seamless connectivity and customer satisfaction.
- Diagnosed issues in satellite signals and implemented effective solutions.
- Performed advanced troubleshooting and diagnostic procedures to find root causes and devise corrections.
- Conducted routine maintenance on satellite systems to ensure optimal performance.
- Collaborated with team members to streamline installation processes, enhancing overall project completion times.
- Trained new technicians on equipment handling and installation procedures.
- Maintained accurate records of installations and service calls, facilitating effective tracking and improving service response times.
- Manually installed and replaced system components while on ladders or hands and knees in tight areas, attics, roofs and crawl spaces.
- Managed fast-paced daily workload of appointments at residential and business locations.
Education
Some College (No Degree) - Physical Education
Univeristy of West Georgia
Carrollton Skills
- Technical supervision
- Network troubleshooting
- System diagnostics
- Equipment installation
- Remote support management
- Safety compliance
- Project scheduling
- Customer relationship management
- Team collaboration
- Technical training
- Problem solving
- Effective communication
- Conflict resolution
Timeline
Senior Lead Technician
Professional Broadband Solutions
01.2022 - Current
Satellite Technician
Professional Broadband Solutions
01.2017 - 01.2022
Some College (No Degree) - Physical Education
Univeristy of West Georgia