Zachary Michael Owens
Order Fulfillment Associate
Baltimore,MD
Summary
Focused Order Fulfillment Associate excels at prioritizing, completing multiple tasks simultaneously and following through to achieve daily fulfillment goals. Possesses working knowledge of ordering and packing systems. Service-focused individual and friendly team player with talent for building productive working relationships. Enthusiastic Person willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Order Fulfillment Associate
The Home Depot Inc
Baltimore, United States
06.2021 - Current
- Processed daily orders through multi-carrier manifest system.
- Conducted cycle counts and reconciled problems within distribution operations.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Unloaded incoming trucks and properly staged inventory for processing.
- Followed SOPs to avoid mix-ups and damages to orders.
- Trained new associates on basic and advanced shipment procedures.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
Restaurant Busser
Michael's Café
Middle River, MD
06.2020 - 06.2021
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Collaborated with team members to address emergent dining room situations and fill gaps in duty schedules.
- Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
- Emptied on-site trash receptacles into dumpsters and large waste receptacles.
- Informed restaurant manager of lost customer property to aid in returning mistakenly discarded items.
- Participated in pre-staging dining rooms for meals, arranging tables according to restaurant policies.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
Mentor
Chick-fil-A
Baltimore, United States
03.2019 - 10.2020
- Monitored areas for security issues and safety hazards.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Checked equipment for proper temperatures to keep food safe for consumption.
- Moved and stocked food products weighing up to [Number] pounds.
- Trained newly hired employees on routine tasks and customer service.
- Provided support to crew members, facilitating quick food preparation and delivery.
Education
High School Diploma -
Parkville High School & Center For Math/Science
Baltimore, MD 09.2016 - 06.2020
Skills
Order execution
Order picking skills
Product selection
Shipping and receiving
Correct labeling
Forklift safety and operation
Trend Analysis
Product location
Forklift Operation
Customer relationships
Accomplishments
- Achieved Most orders pulled by a Associate with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Collaborated with team of 3 in the development of A delivery.
- Supervised team of 10 staff members.
Timeline
Order Fulfillment Associate
The Home Depot Inc
06.2021 - Current
Restaurant Busser
Michael's Café
06.2020 - 06.2021
Mentor
Chick-fil-A
03.2019 - 10.2020
High School Diploma -
Parkville High School & Center For Math/Science
09.2016 - 06.2020