Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Zach Petrovich

Zach Petrovich

Tacoma

Summary

Motivated professional focused on promoting customer satisfaction through exceptional service. Expert in presenting, selling and memorizing menu items with a BA in Theater Arts. Talented in creating a warm, friendly welcoming atmosphere for both patrons and co-workers. Highly knowledgeable about FOH (8+ years) and BOH (13+ years) restaurant operations. Authorized to work in the US for any employer.

Overview

5
5
years of professional experience

Work History

Server

Butterjoint
02.2023 - 08.2023
  • Server in a casual fine dining farm to table style restaurant. Focus on large parties and private dining experience.
  • Provided exceptional customer service, ensuring a welcoming dining experience for all guests.
  • Managed multiple tables efficiently, demonstrating strong multitasking and time management skills.
  • Trained new servers on restaurant procedures, enhancing team performance and service quality.

Server

The Capital Grille
08.2021 - 02.2023
  • Delivered refined, attentive, and personalized table service in a sophisticated fine dining environment.
  • Highest EGSS score at location.
  • Brought in repeat business based on performance and networking skills.
  • Highly educated in customer interaction, and day-to-day bar and server duties.
  • Present, open and serve wine and champagne with expertise, including decanting and pairing suggestions.

Kitchen Manager

Steinway Cafe
02.2021 - 02.2023
  • Sole operator of the kitchen facilities on high volume Saturdays and Sundays.
  • 200+ cover restaurant serving 6 pages of menu items. Dishes ranged from breakfast platters to salmon and other fish entrees, 16 oz Ribeyes cut fresh, popular local Greek items, salads, sandwiches and burgers.
  • Supervised daily kitchen operations, ensuring compliance with health and safety regulations.
  • Responsible for Opening and Closing operations
  • Streamlined inventory management processes, reducing waste and improving cost control.
  • Developed creative daily specials using seasonal ingredients while minimizing costs associated with excess inventory stockpiling.

Server/Bartender

P.J. Clarke's on the Hudson
03.2018 - 10.2021
  • Provides friendly and courteous service to all guests.
  • Experience with opening and closing bartender shifts, with cocktail, wine and beer knowledge
  • Skillfully anticipates and addresses guests' service needs.
  • Assists guests with making menu choices in an informative and helpful fashion.
  • Maintains a professional tone of voice and words at all times, including during peak rush hours.
  • Discusses menu items and dietary concerns, notes special requests and suggests appetizers or other additional items to meet guest goals.
  • Constantly meets and exceeds sales goals daily. $60 per guest check average. Consistently the highest selling server weekly.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

Bachelor of Arts -

Point Park University
Pittsburgh, PA

Skills

  • Strong work ethic
  • Exceptional customer service
  • Reliable and responsible
  • Client relationship management
  • Professional appearance
  • Menu knowledge & memorization
  • Point of sale (POS) system operations
  • Positive guest interactions
  • Dining customer service
  • Team player

Accomplishments

  • Consistently top of sales among servers at The Capital Grille, PJ Clarkes and Wolf.
  • Named PJ Clarkes top of sales for all locations (6) in 2018.

Timeline

Server

Butterjoint
02.2023 - 08.2023

Server

The Capital Grille
08.2021 - 02.2023

Kitchen Manager

Steinway Cafe
02.2021 - 02.2023

Server/Bartender

P.J. Clarke's on the Hudson
03.2018 - 10.2021

Bachelor of Arts -

Point Park University

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