Zach Plummer

Responsible for maintaining and growing existing accounts while simultaneously prospecting for new logos within a 45 zip code territory to attain and exceed quota. Utilize Verizon’s wide range of business products and services to create a total solution for customers. Manage business sales for a retail team of 10 sales reps and work with a retail management team to coach each rep on an individual level suitable to their skill set and experience. Collaborate with internal and external sales/support partners to meet the needs of customers.

• Finished the 2023 calendar year in the top 10% of Verizon’s R2B Leaderboard.
• Led the Grand Rapids South retail store to be the top business sales store in the state of Michigan for 2023.
• Built and maintained great relationships with a handful of Senior Account Managers allowing for collaborative selling and sustained success.
• Mentored multiple retail sales reps to become top performers in Michigan resulting in 2 of them being promoted to SMB Business Account Manager.

Assisted an average of 20 customers each day with both consumer and business accounts with products ranging from cell phones to internet to tablets and wearables. Initially worked on individual commission until Verizon transitioned to a team commission where the customer relationship became more of a focus. Used this directive and created meaningful relationships with customers while following up regularly to maintain satisfaction and meet their timeline on further needs.

• Top performer in the district for 2022 in both phone adds and business adds while only working 8 months in this role.
• Individually averaged over 40% of the Holland stores total quota under team commission in 2022.
• Took on the retail SMB Expert role at the Holland location to increase sales for the entire team.
• Led the Holland store past their business sales target in the time that there was no Retail Account Manager available to support.

Worked with 10-15 customers daily to ensure needs were met while also positioning additional products and services that would be of value to them based on our interaction. Assisted team members with sales technique and process to increase overall store success. Created a network of customers and was able to thrive on referrals.

• Top overall rep at store month over month while working part time.
• Performed side by side selling to assist team members.
• Handled operational duties such as opening and closing the store, cash handling, and inventory.