Zach Poole
Charlotte,NC
Summary
- Experienced leader with strong capabilities in operational management, staff development, and sales.
- Maintained a 95% new customer conversion percentage.
- Responsible for over $500,000 in revenue brought in through inbound and outbound calls.
Overview
8
8
years of professional experience
Work History
Assistant Rental Manager
Penske Truck Leasing
Charlotte, NC
05.2025 - Current
- Assisted in managing rental agreements and customer accounts to ensure accurate documentation.
- Coordinated vehicle maintenance schedules and inspections to maintain fleet reliability.
- Supported daily operations by processing rental transactions and handling customer inquiries efficiently.
- Contributed to inventory management by tracking available vehicles and updating system records accurately.
- Trained new staff on company policies and operational procedures to ensure compliance and efficiency.
- Streamlined operations within the rental office by creating and maintaining organized filing systems for contracts and invoices.
- Mitigated risk for both company and clientele through thorough background checks on potential renters prior to contract finalization.
- Ensured accurate financial reporting through diligent tracking of transactions, deposits, and expenses related to rentals.
Management Trainee
Penske Truck Leasing
Charlotte, NC
05.2024 - 04.2025
- Assisted in daily operations, contributing to efficient workflow and customer service excellence.
- Supported team in inventory management, ensuring accurate stock levels and timely replenishment.
- Participated in training sessions, enhancing knowledge of safety protocols and operational procedures.
- Collaborated with departments to streamline processes, improving overall service delivery efficiency.
- Analyzed performance metrics, identifying areas for improvement to support operational goals.
- Engaged with customers to resolve inquiries, fostering positive relationships and satisfaction.
- Developed organizational skills through managing documentation and reporting tasks effectively.
- Contributed ideas for process enhancements during team meetings, promoting a culture of continuous improvement.
- Improved management skills by participating in rigorous training programs and workshops.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
- Used company reports to analyze sales, gross profit and inventory activities.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
- Coordinated with senior management to align departmental goals with overall company objectives, ensuring cohesive efforts towards growth.
Assistant General Manager
Disaster Restoration Professionals
Charlotte, NC
05.2018 - 09.2023
- Managed daily operations to ensure efficient service delivery in disaster recovery projects.
- Implemented quality control measures to maintain high standards of restoration work and client satisfaction.
- Monitored compliance with safety regulations and best practices in restoration industry standards.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Implemented cost-saving measures without compromising on quality, boosting bottom line.
Strength and Conditioning Intern
University of South Florida Athletics
Tampa, FL
08.2024 - 12.2025
- Assisted in developing and implementing strength training programs for athletes.
- Monitored athlete performance metrics to support training adjustments.
- Collaborated with coaching staff to align conditioning goals with sport-specific needs.
- Conducted individual assessments to tailor fitness plans for diverse athletic profiles.
Sports Medicine Intern
Appalachian State University
Boone, NC
08.2019 - 01.2022
- Assisted in developing injury prevention programs for athletes.
- Collaborated with medical staff to evaluate and record athlete injuries.
- Supported rehabilitation efforts through exercise demonstration and monitoring progress.
- Maintained accurate documentation of treatment
- Trained other interns in various procedures.
Education
Bachelor of Science - Kinesiology
Appalachian State University
Boone, NC05.2022
Master of Science - Kinesiology
University of South Florida
Tampa, FL12.2023
Skills
Rental agreement management
Customer account coordination
Vehicle maintenance scheduling
Transaction processing
Background check execution
Sales proficiency
Prospecting
Timeline
Assistant Rental Manager
Penske Truck Leasing
05.2025 - Current
Strength and Conditioning Intern
University of South Florida Athletics
08.2024 - 12.2025
Management Trainee
Penske Truck Leasing
05.2024 - 04.2025
Sports Medicine Intern
Appalachian State University
08.2019 - 01.2022
Assistant General Manager
Disaster Restoration Professionals
05.2018 - 09.2023
Bachelor of Science - Kinesiology
Appalachian State University
Master of Science - Kinesiology
University of South Florida