Zach Rollins
Mission
Summary
Results-driven Operations Manager with expertise in streamlining processes and enhancing operational efficiency. Proven track record in team leadership, logistics management, and staff training, leading to significant performance improvements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager Lenexa KS
Nextech
09.2019 - Current
- Led cross-functional teams to implement process improvements, driving significant operational performance enhancements.
- Streamlined operational processes to enhance efficiency and reduce bottlenecks across departments.
- Analyzed workflow metrics to identify areas for optimization, resulting in improved resource allocation and productivity.
- Developed training programs for staff, fostering skill growth and promoting a culture of continuous improvement.
- Mentored junior team members, enhancing their capabilities in operations management and process adherence.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Coordinated logistics management to ensure timely delivery of services and materials across multiple projects.
HVAC Service Manager
LBA
04.2018 - 08.2019
- Oversaw daily operations to ensure exceptional service quality and customer satisfaction.
- Developed and implemented training programs to enhance team performance and service delivery.
- Streamlined workflow processes, resulting in improved efficiency and reduced response times.
- Managed inventory levels, ensuring availability of essential supplies for seamless service operations.
- Led cross-functional teams in executing strategic initiatives to elevate overall service standards.
Regional Sales Manager
Plumb Supply
05.2016 - 04.2018
- Led a team of sales representatives, providing mentorship and guidance to achieve sales targets.
- Collaborated with marketing teams to create promotional campaigns that aligned with regional sales objectives.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Mentored new hires on best practices for building rapport with clients, ultimately contributing to a higher retention rate of customers within the territory.
- Developed and executed regional sales strategies to enhance market penetration and revenue growth.
- Analyzed market trends and competitor activities to identify new business opportunities and adjust strategies.
Education
High School Diploma -
Olathe South High School
Olathe,KSCertificate of Construction Management - Construction Management
Johnson County Community College
Overland Park, KSSkills
- Operations management
- Logistics management
- Operational efficiency
- Planning and implementation
- Staff management
- Team leadership
- Staff training
- Customer service
- Decision-making
- Problem-solving
- Conflict resolution
Certification
- Master Mechanical License
Timeline
Operations Manager Lenexa KS
Nextech
09.2019 - Current
HVAC Service Manager
LBA
04.2018 - 08.2019
Regional Sales Manager
Plumb Supply
05.2016 - 04.2018
High School Diploma -
Olathe South High School
Certificate of Construction Management - Construction Management
Johnson County Community College