Summary
Overview
Work History
Education
Skills
Timeline
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Zach Saxton

Summary

Motivated team member with engaging personality and stellar ability to thrive in high-volume environments. Upbeat, friendly, and praised for eagerness to learn; as well as anticipating customer needs to facilitate enjoyable dining experiences.

Overview

8
8
years of professional experience

Work History

Bartender

Edgewater Yacht Club
05.2023 - Current
  • Cultivated warm relationships with regular customers by recognizing their usual orders and member numbers to create special bond with continued guest
  • Connected with guests based on their interest to personally improve their dining experience
  • Communicated with kitchen staff to ensure orders were accurate and delivered in a timely manner
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Memorized happy hour options and daily specials to relay to customers

Server / Bartender / Marketing Specialist

Brewdog Cleveland Outpost
04.2022 - 09.2023
  • Developed advertisements with impactful messages to stimulate engagement and reach target audiences.
  • Achieved Cicerone Certified Beer Server Certification to acquire extensive knowledge of beer, cider, and seltzers to increase daily beverage sales.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Trained 4 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.

Server /Bartender

Collision Bend Brewery
07.2019 - 01.2021
  • Operated efficiently in high-volume setting to prepare and serve more than 50 drinks per hour.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Increased sales significantly by up-selling higher-end products to customers
  • Arranged and prepared tables for private events to offer memorable experiences to guests and foster repeat business


Busser / Food Runner

Palidar Latin Kitchen And Rum Bar
01.2016 - 01.2017
  • Memorized seating arrangements and table numbers
  • Cooked and prepped meal ingredients, as well as following recipes for guacamole and various aiolis from scratch
  • Formulated routine for delivering customer orders in sequential manner
  • Communicated with servers, chefs, and managers about flow of food, delivery, and customer satisfaction

Education

BBA - Human Capital Management

Farmer School of Business, Miami University
Oxford, OH
05.2021

High School Diploma -

Orange High School
Pepper Pike, Ohio
06.2017

Skills

  • Reliable and Responsible
  • Workflow Coordination
  • Cool Under Pressure
  • Order Accuracy and Delivery
  • Upselling and Cross Selling
  • Warm and Friendly
  • High Energy and Stamina
  • Customer Service and Rapport
  • Menu Memorization and Presentation
  • Leadership Development
  • Conflict and Complaint Resolution

Timeline

Bartender

Edgewater Yacht Club
05.2023 - Current

Server / Bartender / Marketing Specialist

Brewdog Cleveland Outpost
04.2022 - 09.2023

Server /Bartender

Collision Bend Brewery
07.2019 - 01.2021

Busser / Food Runner

Palidar Latin Kitchen And Rum Bar
01.2016 - 01.2017

BBA - Human Capital Management

Farmer School of Business, Miami University

High School Diploma -

Orange High School

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Zach Saxton