Zach Schwartz
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Assistant Director
The Salvation Army
03.2020 - Current
- Backup to IT Director and providing assistance with Director responsibilities
- Assisting with hardware/software inventory and requisitions
- Travel to 50+ locations and unique projects (Typically specific one-time projects like troubleshooting cell tower network, configuring range extenders, internal networks, TVs, kiosk deployment, etc.)
- Managing helpdesk for 600+ users at 50+ locations across Ohio (more recently even helping outside our division)
- Responsible for network support and network infrastructure support
- Managing and supporting Meraki firewalls, switches, and access points, and many other devices
- (Past experience with Cisco ASA firewalls) Working with ISP’s to resolve network issues
- Support for Avaya IP Office phone systems (Now moving to Microsoft Teams Phones at many locations)
- Managing file servers at multiple locations - backup, and hardware (Recently moved to Egnyte, SharePoint, OneDrive for file sharing)
- Responsible for hardware deployment including desktops, laptops, firewalls, switches, AP’s, printers, phones, much more
- Active Directory support
- Domino Administrator accounts, groups, and setup
- Microsoft Office 365 support and management
- Researching, implementing, troubleshooting various software and technologies.
IT Support Specialist II
The Salvation Army
06.2017 - 03.2020
IT Support Specialist
The Salvation Army
02.2014 - 06.2017
IT Internship
Truth For Life
06.2016 - 08.2016
- General help desk and hardware at 2 locations with 40+ users
- SQL Server and Report Writing experience.
IT Support
Keller Williams Realty
07.2012 - 01.2014
Deckhand
R&J Seafood & Robert Correia
06.2009 - 08.2011
Education
Bachelor of Science - Software Development
Western Governors University
02.2024
Skills
- Customer Focused
- Time management
- Troubleshooting
- Organization
- Communication
Certification
- CompTIA A+
- CIW Advanced HTML5 and CSS3 Specialist
- CIW Advanced Site Development Associate
- Online Networking Classes – Ucertify/Pluralsight
Timeline
IT Assistant Director
The Salvation Army
03.2020 - Current
IT Support Specialist II
The Salvation Army
06.2017 - 03.2020
IT Internship
Truth For Life
06.2016 - 08.2016
IT Support Specialist
The Salvation Army
02.2014 - 06.2017
IT Support
Keller Williams Realty
07.2012 - 01.2014
Deckhand
R&J Seafood & Robert Correia
06.2009 - 08.2011
Bachelor of Science - Software Development
Western Governors University
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