Zach Sharp

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• Worked effectively in fast-paced environments.
• Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
• Assisted customers in understanding complex technical information about their Telematic systems by explaining concepts in accessible language tailored to individual needs.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.

• Wrote and edited content for operations, marketing and public relations needs.
• Assisted with planning, production and execution of email blasts, digital signage boards, special event flyers and social media campaigns.
• Increased event attendance through targeted marketing efforts, resulting in higher levels of community engagement.
• Delivered clear, concise reports to senior leadership on the effectiveness of various communication strategies.
• Helped edit and review content across internal platforms.
• Maintained message consistency across channels to fully support short- and long-term communications goals.