Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Zachary Shaw

Maineville,OH

Summary

Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service and management and training in web-based reporting tools. Motivated to learn, grow and excel in IT and analytics.

Overview

9
9
years of professional experience

Work History

Jr Solutions Engineer

Veoci Inc.
10.2024 - Current
  • Continuously expanded technical knowledge base through ongoing professional development opportunities.
  • Developed effective solutions through close collaboration with cross-functional teams.
  • Collaborated closely with product management teams to identify essential features for product development roadmaps.
  • Designed and prepared technical presentations and recommended solutions for client issues.
  • Enhanced system efficiency by identifying bottlenecks and implementing optimizations.
  • Managed multiple projects simultaneously while maintaining strict deadlines and adhering to budget constraints.
  • Devised innovative strategies for problem-solving, resulting in faster resolution times.
  • Spearheaded automation initiatives to optimize workflows and increase overall productivity.
  • Delivered exceptional customer service by resolving complex technical issues in a timely manner.
  • Provided technical expertise in the design and implementation of customized software applications.
  • Coordinated with customers and resolved all technical issues and prepared documents.

Customer Success Operations Manager

Veoci Inc.
04.2022 - 10.2024
  • Primary lead in replacing previous opportunity process, updating flow, automation, and construction of database functions to allow for reporting and analytics of recurring revenue
  • Implement and mage NPS and Satisfaction surveys
  • Coordinate with multiple departments internally to ensure database functions and reporting is being developed and utilized for the good of the entire company
  • Evaluate new features within established technology to maximize effectiveness for communication and productivity tasks
  • Manage Customer Success for a strategic customer, from customer onboarding to implementation of their purchased solutions/services, and establish a roadmap fo future development

Accounting Manager

Columbia Sussex Corporation
07.2019 - 04.2022
  • Manage accounting operations, including journal entries, collection efforts, reconciliations and payroll processing.
  • Apply proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Maintain accurate, current and compliant financial records by monitoring and addressing variances.
  • Interpret management directives to define and document administrative staff processes.
  • Establish efficient workflow processes, monitor daily productivity and implement modifications to improve overall effectiveness of personnel and activities.
  • Use Excel skills to enhance and improve reporting efficiencies cutting average time spent on reports by 33%.
  • Train team members on new hotel services and products to support promotional efforts.
  • Investigate and correct problems with printers, copiers and other peripheral devices.
  • Oversee office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Create effective marketing, trade show, and general signage to engage clients and ensure consistent and cohesive image.

Sales/ Athletic Coordiator

Pyramid Hotel Group
04.2018 - 07.2019
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Streamlined lead generation processes to increase daily quotas and organize employee productivity.
  • Managed efficient RFP database and responses, generating timely reports to inform DoS and adjust plans.
  • Created effective marketing and trade show material to educate and engage prospective clients in service offerings.
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.

Front Office Manager

Pyramid Hotel Group
11.2016 - 04.2018
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Investigated and corrected problems with printers, copiers and peripheral devices.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.

Front Desk Associate

Pyramid Hotel Group
11.2015 - 11.2016
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Answered guest questions and referred to local points of interest.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Investigated and corrected problems with printers, copiers and peripheral devices.

Education

Bachelor of Science - Marketing

Miami University
Oxford, OH
05.2015

Skills

  • Microsoft Office Suite
  • Pivot Tables
  • Web-Based Reporting Tools
  • Operational Assessments
  • Data Analysis
  • Strategic Planning
  • Forecasting and Planning
  • Project Finance
  • Month-End Reporting
  • Quality Assurance
  • Staff Management
  • Customer Targeting

Timeline

Jr Solutions Engineer

Veoci Inc.
10.2024 - Current

Customer Success Operations Manager

Veoci Inc.
04.2022 - 10.2024

Accounting Manager

Columbia Sussex Corporation
07.2019 - 04.2022

Sales/ Athletic Coordiator

Pyramid Hotel Group
04.2018 - 07.2019

Front Office Manager

Pyramid Hotel Group
11.2016 - 04.2018

Front Desk Associate

Pyramid Hotel Group
11.2015 - 11.2016

Bachelor of Science - Marketing

Miami University

Similar Profiles

CREATE PROFILE
Zachary Shaw