Zach Sheehan
Denver,CO
Summary
Experienced leader in creative product development and delivery, skilled at directing cross-functional teams to plan, build, launch, and manage innovative SaaS and mobile products. Proficient in Agile/Scrum methodologies, with a strong analytical background and technical expertise. Trusted advisor collaborating closely with clients to help achieve goals effectively.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Delivery Lead
World Wide Technology
12.2024 - Current
- Received high-performing employee awards in 2022 and 2023
- Successfully consulted on projects with single and multiple product lines
- Partnered with business leaders to explore and understand strategic objectives, challenges, define the product vision, roadmap and product strategy
- Identified and addressed ambiguous scope, client requests and dependencies with a solution and value driven focus
- Created, managed and prioritized the product roadmap and release schedule to ensure on-time delivery and goal alignment
- Facilitated workshops with cross-functional collaboration to prioritize features and outcomes
- Utilized agile and software best practices to enhance efficiency of client software development lifecycle
- Trained and mentored junior product consultants, contributing to the growth and development of team members
- Led a discovery team to identify product features and program incentives needed for a loyalty program for a fast food restaurant chain
- Led multiple development teams to implement the loyalty program and necessary features for mobile app and web
- Led multiple development teams to implement the loyalty program roadmap for a QSR restaurant that doubled their revenue
- Led a large project with 4 sub teams to create a new mobile app that provided listeners a personalized listening experience that was delivered on time and exceeded customer expectations
- Consulted on a large project with 5 sub teams and LATAM developers to create a new digital storefront for the metaverse where digital assets could be sold. Project was delivered on time and within budget
- Led a single team on a 2 month project with a healthcare company to create a value proposition map and create a POC of a new product to determine product market fit
- Created a digital process and form for students to request schedule changes for a university, the project was 3 months in length and the product was delivered on time.
Product Manager
Return Path Inc
03.2019 - 06.2019
- Managed RP’s Certification product that generated half of RP’s $100 million revenue
- Created product roadmaps for both internal and external products
- Created, maintained and prioritized the product backlog
Associate Product Manager
Return Path Inc
03.2017 - 03.2019
- Created and monitored KPIs and OKRs for both the scrum team and the product
- Managed the sunsetting of legacy products
- Gathered user requirements in order to write clear user story, epic, bug, and spike cards
- Gathered data from multiple sources in order to create functional requirements
- Lead product manager on the ‘Bug Council’, an internal process that gave RP’s service and support teams more visibility into bug and feature requests
- Actively listened to and prioritized feedback from internal and external stakeholder groups
Account Coordinator
Return Path Inc
08.2016 - 03.2017
- On-boarded new clients with training on products and email best practices
- Analyzed client deliverability data and provided recommendations for improved overall performance
- Prepared client reports that focused on email program performance
Desktop Support Analyst
Return Path Inc
01.2015 - 08.2016
- Implemented Agile project management on the IT team and was also the Scrum Master for the team
- Developed ticketing metrics utilized by desktop support team to improve efficiency and effectiveness
- Re-engineered new hire orientation process to improve understanding of RP’s systems and processes
IT Intern & Contractor
Return Path Inc
06.2012 - 01.2015
- Responsible for answering tickets and troubleshooting technical problems
Education
Bachelor of Science in Commerce - Operations Management and Information Systems, Economics
Santa Clara University
Santa Clara, CA06.2015
Skills
- Developing roadmaps, gathering user requirements, leadership, stakeholder management, gathering and understanding business objectives, facilitation, consulting, process mapping, story mapping, writing story cards, active listening, prioritizing feedback, managing expectations, written and verbal communication, data analysis, scrum, kanban, team management, negotiating and resolving conflicts, organization, risk management, translating OKRs into actionable tasks, building trust, recognizing and defusing conflict, collaboration
- Tools: Jira, Invision, Github, Microsoft Office, Google Apps, Pendo, Google Analytics, MySQL, Salesforce, Figma
- Strategic task assignment
- Schedule management
- Strategic stakeholder communication
Accomplishments
- Collaborated with team of 40 developers and Marketing Leadership in the development of a QSR Loyalty Application
- Achieved 50% reduction on time spent processing application by introducing software that reviewed software applications for Email Inbox Certification.
- Resolved product issue through consumer testing.
Certification
Safe Certified Practitioner
Timeline
Delivery Lead
World Wide Technology
12.2024 - Current
Product Manager
Return Path Inc
03.2019 - 06.2019
Associate Product Manager
Return Path Inc
03.2017 - 03.2019
Account Coordinator
Return Path Inc
08.2016 - 03.2017
Desktop Support Analyst
Return Path Inc
01.2015 - 08.2016
IT Intern & Contractor
Return Path Inc
06.2012 - 01.2015
Bachelor of Science in Commerce - Operations Management and Information Systems, Economics
Santa Clara University
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