Zach Sifuentes
Plainview,TX
Summary
Organized Operations Supervisor with 6 years of Experience supervising employees. Effective at delegating and supervising work assignments to promote efficiency in all facets of company processes. Knowledgeable in the implementation of management tactics. Dependable Fiber Optic Technician with extensive breadth of experience in fiber optics functioning and repair paired with deep knowledge of fiber optic testing equipment. experience installing, repairing and maintaining cable lines for cable, Internet and television. Comfortable working under extreme pressure and in inclement weather. Resilient Fiber Optic Technician skillful in installing fiber optic lines, performing general maintenance and responding to repair requests. Recognized for providing timely support in troubleshooting problems to minimize downtime. Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Competent Telecommunications Technician bringing 14 years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Cable Installation Technician
Optimum
12.2021 - Current
- Improved customer satisfaction by addressing and resolving field service issues promptly and effectively.
- Managed scheduling and dispatch of field service technicians, ensuring timely onsite support for clients.
- Coordinated with sales teams to provide pre-and post-sales technical support, resulting in increased customer retention.
- Trained new Field Service Technicians on company procedures and best practices, enhancing team capabilities.
- Collaborated with internal departments to streamline communication processes for faster issue resolution.
- Handled escalated customer complaints professionally and efficiently while maintaining a focus on achieving long-term customer satisfaction and retention.
- Improved customer satisfaction by providing efficient and professional cable installation services.
- Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
- Enhanced client understanding of cable systems through clear explanations and demonstrations of equipment usage.
- Maintained a safe work environment by adhering to company safety protocols and industry regulations during installations.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Increased customer loyalty through excellent communication skills, timely arrivals for appointments, and respectful treatment of clients'' property.
- Conducted thorough site surveys before installations to identify potential challenges or hazards that could affect project success or safety.
- Completed all required training courses on new cable installation techniques, equipment, and industry best practices in a timely manner.
- Achieved optimal network performance by splicing fiber optic cables with precision and speed.
- Enhanced customer satisfaction by troubleshooting and repairing damaged fiber optic lines in a timely manner.
Fiber Drop
Via Synergies
10.2021 - 12.2021
- Buried fiber drop to customers homes or business
- Reconnected fiber to customers home/business
Fiber Optic Splicer
Via Synergies
12.2020 - 10.2021
- Spliced, bonded, ground and terminated cables.
- Built splice cases to enclose exposed transmission lines.
- Read blueprints and schematics to correctly place equipment.
Cable Technician
Space Age/suddenlink
09.2019 - 12.2020
- Tested cables using tools signal level meters.
- Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
- Provided training on use, troubleshooting and calibration of equipment.
- Repaired and updated equipment to conform to company-wide standards.
- Performed troubleshooting of systems with techniques such as speed and ping tests
- Repaired and updated equipment to conform to company-wide standards
- Connected components to exterior cable systems and tested connections for adequate power and functional links
- Collaborated with other workers and customers to resolve issues of deficient communications connections
- Researched and recommended network and data communications hardware and software
- Responded to service requests during and after business hours
Driller
Via Synergies
05.2019 - 09.2019
- Managed all well bore paths and performed surveys to compute and monitor all rates of penetration.
- Collaborated with various departments to manage workflows for all rig projects.
- Managed 6 person crew of rig team members involved in carrying out daily rig operations and special projects.
Supervisor
Synergies Tec Services LLC
11.2014 - 05.2019
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Set overall vision and provided team leadership.
- Worked with management team to implement proper division of responsibilities.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Satellite Technician
Synergies Tec Services LLC
10.2013 - 11.2014
- Gave customers accurate quotes on satellite repair and installation packages .
- Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems.
- Fed cables through access holes, attics and floor spaces.
- Calibrated newly installed and repaired equipment with tools according to customer needs and package plans.
- Configured internet connections, routers and wireless access for devices.
- Routed home visits using software and quickly adapted routes based on changing weather and construction to stay on schedule.
- Troubleshot and diagnosed issues in order to determine appropriate repair procedures.
Satellite Technician
Smart Circle
08.2013 - 10.2013
- Gave customers accurate quotes on satellite repair and installation packages .
- Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems.
- Fed cables through access holes, attics and floor spaces.
- Made many home visits to inspect, repair or install satellite systems.
- Tested existing equipment for functionality, quickly and accurately diagnosing problems to provide comprehensive solutions
Satellite Technician
Platinum Communication
07.2013 - 08.2013
- TX Checked job sites for accuracy, quality and to ensure that all specifications for the project were met.
- Provided instruction, coaching and motivation to all employees during the shift.
- Oversaw the loading and unloading of packages in the warehouse. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Accurately logged all daily shipping and receiving orders. Routed technicians with jobs for the day. Set up and programmed devices and educated customers on use. Maintained an efficient daily schedule of customer appointments. Fed cables through access holes, attics and floor spaces. Troubleshot and diagnosed issues in order to determine appropriate repair procedures.
- Maintained an efficient daily schedule of customer appointments. Set up and programmed devices and educated customers on use. Fed cables through access holes, attics and floor spaces. Troubleshot and diagnosed issues in order to determine appropriate repair procedures.
- Operations management Compliance Staff management Inventory oversight Issue resolution Customer service Employee relations.
Pro - Satellite Technician
Sky
02.2011 - 07.2013
- Set up and programmed devices and educated customers on use. Maintained an efficient daily schedule of customer appointments. Troubleshot and diagnosed issues in order to determine appropriate repair procedures.
- Fed cables through access holes, attics and floor spaces. Fed cables through access holes, attics and floor spaces. Troubleshot and diagnosed issues in order to determine appropriate repair procedures.
- Set up and programmed devices and educated customers on use. Maintained an efficient daily schedule of customer appointments..
Education
Plainview High School
Plainview Texas2005
Skills
- Device Installation
- Configuring equipment
- System Repair
- Safety practices
- Troubleshooting systems
- Leadership
- Self-Motivated
- Dependable and Responsible
- Computer Skills
- Analytical and Critical Thinking
- Conflict Resolution
- Organization and Time Management
- Multitasking Abilities
Timeline
Cable Installation Technician
Optimum
12.2021 - Current
Fiber Drop
Via Synergies
10.2021 - 12.2021
Fiber Optic Splicer
Via Synergies
12.2020 - 10.2021
Cable Technician
Space Age/suddenlink
09.2019 - 12.2020
Driller
Via Synergies
05.2019 - 09.2019
Supervisor
Synergies Tec Services LLC
11.2014 - 05.2019
Satellite Technician
Synergies Tec Services LLC
10.2013 - 11.2014
Satellite Technician
Smart Circle
08.2013 - 10.2013
Satellite Technician
Platinum Communication
07.2013 - 08.2013
Pro - Satellite Technician
Sky
02.2011 - 07.2013
Plainview High School
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