Zach Sjoden
Vancouver
Summary
Service-oriented General Manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills. Customer-oriented General Manager with 8 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
General Manager
Apex 502
12.2015 - Current
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Trained employees on duties, policies and procedures.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Delegated work to staff, setting priorities and goals.
Education
Associate of Arts - Business
Clark College
Vancouver, WA06-2025
Skills
- Process Automation
- Quality Management
- Staff Supervision
- Customer Retention
- Schedule Management
- Operations Oversight
- Sales
- Account Management
- Service Quality Improvement
- Loss Prevention
- Staffing
- Training and Coaching
Accomplishments
- College honors
Languages
American Sign Language
Professional Working
Timeline
General Manager
Apex 502
12.2015 - Current
Associate of Arts - Business
Clark College
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