Zach Straight
Columbus,OH
Summary
Self-motivated and reliable professional with extensive experience in Delta CMH operations. Earned respect through hard work and a positive attitude, contributing to team success and customer satisfaction. Equipped with qualifications including OPS/LDD Certification, AIC/ALA Experience, and expertise in various aircraft operations.
Overview
27
27
years of professional experience
Work History
Ramp Agent/ALA
Delta Air Lines, Inc
Columbus, OH
06.2010 - Current
- Led and collaborated with team to load and service Delta and Delta Connection aircraft safely and efficiently.
Served as Below Wing FIT representative, ALA, Hearing test coordinator, local charter contact, LRA, and certified deice trainer.
Airport Customer Service Agent
Delta Air Lines, Inc
Columbus, OH
10.2003 - 06.2010
Assisted Delta Air Lines passengers with check-in, boarding, and flight information.
- Verified travel documents and supported security-compliant boarding procedures.
- Managed ticket counter, gates, and baggage service operations to ensure safe and efficient customer experiences.
- Processed baggage claims and coordinated rebooking during travel disruptions.
Ramp/Lead Ramp Agent
Delta Global Services
Columbus, OH
11.1999 - 10.2003
Executed ground servicing for Delta and Delta connection aircraft, ensuring safety and operational efficiency.
Education
High School Diploma -
Whetstone High School
Columbus, OH06.1998
Aviation Maintenance Technology
Columbus State Community College
Columbus, OHSkills
- Safety-oriented
- Technical adaptability
- Ability to complete tasks under pressure and/or time constraints
- Team collaboration
- Team strengths utilization
- Customer-focused
- Proactive problem solver
Timeline
Ramp Agent/ALA
Delta Air Lines, Inc
06.2010 - Current
Airport Customer Service Agent
Delta Air Lines, Inc
10.2003 - 06.2010
Ramp/Lead Ramp Agent
Delta Global Services
11.1999 - 10.2003
Aviation Maintenance Technology
Columbus State Community College
High School Diploma -
Whetstone High School