Zach Thompson
Danville,IN
Summary
Energetic and goal-driven Computer Field Technician with 3+ years of experience troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Possesses intermediate-level experience with small-scale project management and excellent communication and interpersonal skills.
Overview
2
2
years of professional experience
Work History
Computer Field Technician
Avon Community School Corporation
05.2023 - Current
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Collaborated with other field technicians to resolve complex technical issues.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Driver - Donation Coordinator
Habitat For Humanity Restore
08.2021 - 07.2022
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Education
Bachelor of Science - Informatics
Indiana University - Purdue University Indianapolis
Indianapolis, IN12.2023
High School Diploma -
Danville Community High School
Danville, IN06.2017
Skills
- Printer Repair
- Operating System Expertise
- Advanced Troubleshooting
- Desktop Support
- Software Configuration
- Problem Solving
- System Diagnostics
- Technical Support
- Customer Service
- Remote Assistance
- Team Collaboration
Websites
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with a team of three individuals to build an inventory management database/website using PHP.
- Built multiple websites and web-based applications using HTML, CSS and JS.
Timeline
Computer Field Technician
Avon Community School Corporation
05.2023 - Current
Driver - Donation Coordinator
Habitat For Humanity Restore
08.2021 - 07.2022
Bachelor of Science - Informatics
Indiana University - Purdue University Indianapolis
High School Diploma -
Danville Community High School
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