Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zach Vitkuske

Howell

Summary

Dynamic and results-driven Amazon Area Operations Manager with 4+ years overseeing Amazon Operations, developing and implementing process improvements, and leading teams to exceed customer service goals. Proven ability to drive optimal efficiency and cost-effectiveness within a fast-paced environment through the use of data-driven process improvements. Seeks a position in a challenging organization to apply the problem-solving and interpersonal skills to generate precise and accurate operational procedures for enhancing productivity.

Overview

12
12
years of professional experience

Work History

Area Operations Manager

Amazon
10.2021 - Current
  • Develop and implement process improvements to reduce costs and increase customer satisfaction
  • Lead cross-functional teams in developing and executing strategies to achieve customer service excellence
  • Monitor and report on weekly performance metrics to ensure that services meet organizational standards
  • Managed daily operations of a Sort Center, including shipping, receiving, inventory, and quality control
  • Supervise teams of up to 100+ associates amongst 5 separate departments
  • Successfully launched a new building with a 34% increase in throughput over a 2 year span
  • Enhanced regional branch performance by implementing proven forecast methods and operational processes to increase throughput and efficiency

Umpire

Allendale Baseball Organization
04.2018 - Current
  • Officiated at baseball/softball games to maintain standards of play and to ensure that game rules were observed
  • Monitored game times to ensure all events stayed on schedule
  • Resolved claims of rule infractions or complaints by participants and assessed appropriate disciplinary actions

Customer Sales Support Representative

Redwood Logistics
05.2019 - 08.2019
  • Analyzed historical data from multiple systems to identify and target profitable carriers and new opportunities, leading to $250,000 in cost savings
  • Leveraged distribution software to plan and coordinate load pick-up and delivery schedules, optimizing efficiency
  • Provided account management and support for day-to-day issues with logistics partners and carriers

Supervisor

Brighton High School Athletic Department
08.2013 - 08.2015
  • Facilitated sporting event facility preparation, service execution and cleanup activities for a DI Michigan High School with over 2,000 full-time students and over 50 yearly events
  • Managed the event staff and ensured all issues were quickly resolved
  • Ensured all events managed were operating according to schedule

Education

Bachelor's Degree - Supply Chain Management

Grand Valley State University
Allendale, MI
12.2020

Skills

  • Interpersonal Communication
  • Strategic Planning
  • Team Leadership
  • Continuous Improvement
  • Data Analysis
  • Supply Chain Management
  • Project Management
  • Active Listening
  • Attention to Detail
  • Risk Management

Timeline

Area Operations Manager

Amazon
10.2021 - Current

Customer Sales Support Representative

Redwood Logistics
05.2019 - 08.2019

Umpire

Allendale Baseball Organization
04.2018 - Current

Supervisor

Brighton High School Athletic Department
08.2013 - 08.2015

Bachelor's Degree - Supply Chain Management

Grand Valley State University

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