Zach Walsh
Livermore,CA
Summary
Resourceful Human Resources intern with experience in record keeping, data entry, onboarding processes and HR policies. Strengths lie in conflict resolution, effective communication and innovative approach to problem-solving. Notable contributions to improving HR processes and administrative support to HR department.
Overview
5
5
years of professional experience
Work History
Human Resources Intern
Livermore Area Recreation & Park District
Livermore , CA
06.2024 - 08.2024
- Created job descriptions for new roles within the organization.
- Maintained confidentiality when dealing with sensitive information relating to personnel files or organizational policies.
- Developed presentations on various topics related to human resources management.
- Participated in staff meetings to discuss company policies and procedures related to human resources management.
- Provided administrative support to the Human Resources department including filing, data entry and record keeping.
- Organized and maintained personnel records in a secure database.
- Analyzed employment-related data and prepared reports.
Safety Escort Assistant
Arizona State University
Tempe , Arizona
05.2021 - 01.2022
- Ensured efficient transportation operations: Coordinated ride schedules and managed driver dispatches to guarantee punctual pick-ups and safe transportation experiences for students
- Demonstrated a strong commitment to maintaining order and safety during on-campus drives.
- Maintained comprehensive documentation: Kept a detailed log of all student rider communications and trip details, showcasing thorough record-keeping skills
- Ensured accurate and organized documentation, contributing to the overall efficiency of transportation services.
- Provided effective conflict resolution: Managed student rider complaints and proactively resolved problems as they arose, emphasizing a commitment to customer satisfaction and a safe transportation environment
- Demonstrated strong interpersonal skills and problem-solving abilities in handling challenging situations.
Customer Service Representative
U-Haul Moving & Storage
Pleasanton , CA
12.2019 - 08.2020
- Maintained meticulous documentation: Recorded and maintained precise records of customer interactions, including comprehensive details such as customer names, addresses, phone numbers, credit card information, and product sales
- Ensured accuracy and compliance with data protection regulations.
- Provided efficient customer support: Managed customer inquiries, answered questions, and resolved issues promptly to enhance overall customer satisfaction
- Demonstrated strong problem-solving skills and a commitment to delivering timely and effective solutions.
- Cultivated exceptional customer relationships: Established and nurtured personal connections with customers, consistently surpassing customer service expectations
- Fostered a positive customer experience, contributing to the overall success of the team
- Played a key role in training new employees, and sharing insights into effective customer engagement strategies.
Education
B.A. Psychology -
Arizona State University
Tempe, Arizona08-2024
Skills
- File Management
- New Hire Processes
- Data Entry
- HRIS familiarity
- Administrative Support
- Conflict Resolution
- Customer Relations
- Effective Verbal and Written Communication
- Computer Literacy
- Detail-Oriented Record Keeping
- Cash Handling
- Understanding of Human Behavior
References
References available upon request.
Timeline
Human Resources Intern
Livermore Area Recreation & Park District
06.2024 - 08.2024
Safety Escort Assistant
Arizona State University
05.2021 - 01.2022
Customer Service Representative
U-Haul Moving & Storage
12.2019 - 08.2020
B.A. Psychology -
Arizona State University
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