Summary
Overview
Work History
Education
Skills
References
Timeline
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Melvin Urena

St. Cloud

Summary

Versatile and dynamic professional with a proven track record at Amazon, enhancing operational efficiency and customer satisfaction. Fluent in English and Spanish, I excel in leadership and multitasking, significantly improving team performance. Skilled in Microsoft Office Suite and inventory management, my approach combines strong organizational abilities with exceptional people skills to exceed employer expectations.

Overview

16
16
years of professional experience

Work History

Process Guide & Pack Ambassador

Amazon
01.2024 - Current
  • Assisted associates with training, troubleshooting, and process improvements in the packing department
  • Ensured compliance with safety standards and operational guidelines
  • Provided hands-on coaching to enhance efficiency and accuracy
  • Supported leadership with workflow organization and problem-solving

Delivery Associate

Amazon DSP
01.2023 - 01.2024
  • Safely and efficiently delivered packages to customers while ensuring accuracy
  • Maintained a high level of customer service and professionalism on routes
  • Followed company procedures and safety protocols for deliveries

Assistant Manager Sales & Customer Service

Rent-A-Center
01.2015 - 01.2020
  • Managed customer relations, sales transactions, and product financing
  • Provided exceptional customer service and resolved issues effectively
  • Assisted in inventory management and store operations

Deli Assistant Manager & Cashier

Food Town
01.2009 - 01.2011
  • Supervised deli operations, ensuring quality control and customer satisfaction
  • Processed transactions and handled cash register duties
  • Assisted with inventory and product stocking

Education

High School Diploma -

01.2023

Skills

  • Fluent in English and Spanish
  • Strong leadership
  • Multitasking abilities
  • Excellent customer service
  • People skills
  • Reliable
  • Punctual
  • Highly responsible
  • Team-oriented
  • Strong work ethic
  • Proficient in Microsoft Office Suite
  • Experienced in office operations
  • Inventory management
  • Telemarketing
  • Ability to operate office equipment
  • Strong organizational skills
  • Time-management skills

References

Available upon request.

Timeline

Process Guide & Pack Ambassador

Amazon
01.2024 - Current

Delivery Associate

Amazon DSP
01.2023 - 01.2024

Assistant Manager Sales & Customer Service

Rent-A-Center
01.2015 - 01.2020

Deli Assistant Manager & Cashier

Food Town
01.2009 - 01.2011

High School Diploma -

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Melvin Urena