Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Open To Work

Zach Ward

Risk Management Executive
Frisco,TX

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Business Controls ManagerVP of Risk ManagementRisk OfficerDirector of Risk Management

Work Type

Full Time

Location Preference

On-Site
Location: Frisco, TX, USDallas, TXIrving, TXPlano, TX
Open to relocation: No

Salary Range

$150000/yr - $200000/yr

Important To Me

Work-life balanceCompany CultureCareer advancement

Summary

Extremely well-rounded Risk Management Executive with a deep-rooted passion for operational excellence and 23 years of experience delivering superior organizational development, operational risk, and risk mitigation in the Financial Services Industry. A Strategic Leader with a proven track record of closing major regulatory issues, driving sustainable risk mitigation practices, and the ability to facilitate the maturation of the risk culture across complex organizations. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.

Overview

23
23
years of professional experience
1
1
Certification

Work History

RCSA Facilitator - VP

Comerica Bank
Frisco, TX
07.2024 - Current
  • Lead RCSA’s across multiple lines of business modeling key processes, identifying and rating risks and documenting correlated control suites in accordance with RCSA. This key initiative is driving closure of a regulatory deliverable as well as maturing the organization’s risk management foundation. The risk assessment outputs include a robust risk profile, detailed service model, control library, and triggers the issues management process for continuous improvement and risk mitigation efforts.
  • Partner and liaise with First Line of Defense (Business Control Officer, Process & Control Owners and AU Owner), Second Line of Defense, and other risk partners to ensure RCSA program elements adhere to and are executed in accordance with policy and framework enhancing operational efficiency and supporting organizational change.
  • Execute data-driven risk and control strategy through risk identification, evaluation, and mitigation across multiple lines of business utilizing quantitative skills and advanced data analytics.
  • Evaluate RCSA results and measure against risk appetite to drive continuous improvement to control environment and drive accountability through effective risk management strategies.
  • Organize and lead RCSA Workshops, driving consensus, knowledge transfer around risk management concepts, and directing constructive analysis to promote framework consistency, demonstrating stakeholder management and teamwork.
  • Leverage strong written and verbal communication skills to ensure that documented justifications are clear and concise based on business analysis.
  • Assess regulatory requirements and leverage advanced data analytics and business cases to ensure accuracy of compliance risk exposure, supporting robust risk analysis.

Business Controls Manager

PenFed Credit Union
Frisco, TX
07.2019 - 07.2024
  • Developed and Deployed Business Risk and Controls Frameworks encompassing all Mortgage, Commercial Real Estate and Secondary Marketing Operations for $30B loan portfolio. This includes spearheading Issues Management, Risk and Control Self-Assessment (RCSA) Initiative, Business Controls Library, and delivering Business Solutions and Process Improvements to all Operational Departments.
  • Lead RCSA processes and collaborate with Business Partners to identify risks, establish, and test controls to minimize risk exposure and provide evidence of adequate controls. Deployed Issue Management Framework to identify, document, assess and remediate risk issues, as well as established routines to provide transparency to Executive Leadership and stakeholders related to the health of the risk environment. Manage 5 FTEs demonstrating leadership experience.
  • Developed RCSA methodology and led deployment across all Mortgage & Commercial Real Estate Operations setting the foundation for Business Control initiatives.
  • Deployed Issue Management Process to identify risk issues, deploy continuous improvements, implement controls, and track through remediation leveraging workflow automation.
  • Facilitated monthly Secondary Market and Commercial Real Estate Executive Working Groups employing data visualization and showcasing executive presentation skills.
  • Lead monthly Risk Review meetings with Leadership and Enterprise Risk Stakeholders, driving collaboration, coordination, and decision making.
  • Defined, Scoped, and Implemented Vendor Oversight Framework across all Mortgage Servicing, Originations, and Secondary Market lines of business resulting in creation of >75 vendor scorecards, invoice reconciliation tools, and established best practices for vendor engagement throughout the organization.
  • Collaborated with technology, project management, business owners and engineering on conversion to new servicing platform across all lines of business and for all products, supporting organizational change.
  • Coordinated implementation of reporting risk control dashboards providing advanced analytics, data visualization, and business insights.

Operations Manager

Ocwen Servicing
Addison, TX
01.2009 - 06.2018
  • Oversaw vendor operations for Valuations and managed Loss Mitigation operations for portfolios totaling $500B. Led continuous improvement in the loss mitigation process, effectively executing loss mitigation solutions while ensuring adherence to investor guidelines and regulatory requirements. Developed robust quality assurance functions and embedded within the process to ensure accuracy, product quality, and operational efficiency. Managed 35 FTEs.
  • Presented monthly deck to Executive Team updating status of service levels, KPIs, KRIs, achievements, financial results, process improvement, and potential risks & roadblocks.
  • Managed $5M monthly budget, vendor performance, quality control, and invoicing compliance, demonstrating strong financial acumen.
  • Spear headed risk initiative closing $5M National Mortgage Settlement (NMS) violation, demonstrating strong risk evaluation, root cause analysis, and mitigation skills.
  • Governed all risk mitigation activities, including partnering with Legal, Compliance, and Audit ensuring adherence to regulatory requirements.
  • Identified system security gap, created, and closed Executive risk item eliminating $1M risk, highlighting cybersecurity awareness and risk assessment capabilities.
  • Implemented Business Controls and Reporting Dashboards to ensure business excellence.

Education

Bachelor of Business Administration - Finance

University of North Texas
Denton, TX

Skills

  • Operational Risk Management
  • Strategic planning
  • Continuous improvement
  • Analytical problem-solving
  • Risk evaluation and mitigation
  • Executive communication skills
  • Project management
  • Staff management
  • Operations management
  • Process optimization

Accomplishments

  • Lead team of 20 in the completion of Risk Control Self-Assessment (RCSA) for 7 high impact lines of business.
  • Collaborated with team of 80 in the execution of RCSA program leading to closure of regulatory finding.
  • Defined, Scoped, and Implemented Vendor Oversight Framework resulting in creation of >75 vendor scorecards, invoice reconciliation tools saving >$2M in invoicing.
  • Achieved 25% reduction in turn around time and $10M annual savings through effectively optimizing loss mitigation workflow.
  • Documented and resolved regulatory violation which led to elimination of $25M risk exposure in fines.
  • Matured Risk Management Framework through the implementation of RCSA, Vendor Oversight, and Issues Management programs with accuracy and efficiency.

Certification

  • Compliance: CoSA, AML, ECOA, FDCPA, FCRA, SCRA, UDAAP, TILA, RESPA, CFPB, NCUA & OCC
  • Project Management Skills: Six Sigma Black Belt
  • ABA Certificates: Fraud Prevention, Compliance Essentials, Risk Management Frameworks, Compliance Management Systems, Mortgage Lending Compliance

Timeline

RCSA Facilitator - VP

Comerica Bank
07.2024 - Current

Business Controls Manager

PenFed Credit Union
07.2019 - 07.2024

Operations Manager

Ocwen Servicing
01.2009 - 06.2018

Bachelor of Business Administration - Finance

University of North Texas

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