Zach Warshak
End User Compute & Collaboration Hardware Team Lead
Bismarck,ND
Summary
Experienced IT professional with a strong background in technical support, team leadership, and stakeholder collaboration. Skilled in deploying and maintaining hardware and software solutions, troubleshooting user issues, and supporting proprietary systems with tools like Intune and Windows Autopilot. Known for enhancing team performance through coaching, setting clear goals, and fostering a positive work environment. Successfully led cross-functional projects, streamlined workflows, and managed budgets, including onboarding state agencies into Desktop as a Service.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
End User Compute Hardware Team Lead
North Dakota Information Technology Department
09.2021 - Current
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
- Built strong relationships and coordinated IT initiatives with agencies integrated through IT unification.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Reviewed & helped maintain the overall budget for the End User Compute section ensuring efficient allocation of resources and alignment with organizational goals.
- Spearheaded the selection and standardization of hardware solutions for Desktop as a Service, ensuring optimal performance and reliability, directly enhancing stakeholder satisfaction and operational efficiency.
- Established and maintained third-party support systems integrated with core services, ensuring seamless functionality.
- Regularly engaged with stakeholders to ensure service quality met expectations, proactively addressing and resolving day-to-day issues to maintain operational excellence.
- Played a key role in deploying enterprise-wide initiatives, including NDIT’s Managed Print Services program and the transition to a new asset management system, ensuring improved tracking, compliance, and operational efficiency.
End User Compute Technician
North Dakota Information Technology Department
07.2015 - 09.2021
- Received and completed daily troubleshooting tickets & tasks that were accepted by the desktop team.
- Completed special projects that were brought in via work orders from various supported agencies.
- Helped coordinate in onboaring over 20 state agencies that were brought into the States Desktop as a Service plan.
- Deployed an array of supported hardware to these agencies including: Laptops, Desktops, Peripherals, & proprietary hardware using both SCCM and Windows Intune using Autopilot.
- Assisted in packaging and deploying software en masse using both SCCM and Intune.
- Coordinated with supported state agencies in any special projects where proprietary equipment and software was needed.
- Contributed regularly to an active knowledgebase including creating various videos on how an end user can work form home.
- Participated in regular meetings with HP on making hardware decisions for support.
- Assisted the Department of Health during the COVID-19 pandemic in deploying hardware, maintaining their user-base, and working with the contact tracing and rapid testing programs.
- Provided exceptional customer service, resolving issues promptly and ensuring satisfaction within tickets, tasks, and projects.
Lead IT Technician/HIPAA Compliance
CompuPlanet Technologies L.L.C
05.2012 - 06.2015
- Completed daily service tickets issued by clients.
- Documented and audited work orders through an online ticketing system and ensured that tickets were completed on time.
- Maintained and Administrated over 20 concurrent networks.
- Deployed multiple servers in different network environments.
- Configured server roles such as Active Directory, DNS, DHCP, File Services, Windows Fax, Group Policy, Remote Desktop, Domain, and IIS services.
- Installed workstations within network environments as well as resolved any end-user issues.
- Installed and configured peripherals within network environments including printers, fax machines, scanners, X-ray imaging devices, EKG devices, webcams, and surveillance systems.
- Installed major software/database systems on servers and configured them to work with end-users.
- Installed and configured networking equipment including firewalls, switches, access points, battery backups, content filtering devices, spam filtering devices, and network cable drops.
- Configured databases on SQL and C-Tree environments.
- Managed domain email accounts.
- Administered in house VoIP phone system by scheduling working hours and configuring extension to cell phones.
- Lead a team of technicians by assigning work orders and made sure they were completed in a timely fashion.
- Conducted regular vulnerability scans on networks as well as consulted with clients where the vulnerabilities lied within their networks.
- Audited clients and made sure they were HIPAA compliant with their network.
- Worked with clients to find dynamic solutions pertaining to problems found within their network.
Computer Lab Attendant
University of Texas Pan-American
08.2010 - 05.2012
- Supervised computer labs to ensure each computer was operating without error.
- Refilled and recycled paper in network lab printers.
- Cleaned trash left behind by users and ensured labs were left tidy.
- Assisted students in any questions they had in regards to computer labs and login information.
IT Assistant
A+ Therapy L.L.C
06.2009 - 08.2010
- Maintained and Administrated a large network environment.
- Worked with 100+ computers and 4 servers across 7 different locations.
- Installed workstations within network environments as well as resolved any end-user issues.
- Installed surveillance camera systems.
- Installed data cable drops where needed.
- Added network peripherals such as printers and scanners.
- Routed and configured phone system.
- Managed local domain email accounts.
Education
Computer Information Technology
South Texas College
Mcallen, TX 01.2012 - 05.2015
Computer Engineering Technology
University of Texas Pan American
Edinburg, TX 08.2009 - 12.2011
Skills
- Customer Service
Technical Assistance
Project Coordination
Computer Imaging
Inventory Management
Adaptability
Client Relationships
Timeline
End User Compute Hardware Team Lead
North Dakota Information Technology Department
09.2021 - Current
End User Compute Technician
North Dakota Information Technology Department
07.2015 - 09.2021
Lead IT Technician/HIPAA Compliance
CompuPlanet Technologies L.L.C
05.2012 - 06.2015
Computer Information Technology
South Texas College
01.2012 - 05.2015
Computer Lab Attendant
University of Texas Pan-American
08.2010 - 05.2012
Computer Engineering Technology
University of Texas Pan American
08.2009 - 12.2011
IT Assistant
A+ Therapy L.L.C
06.2009 - 08.2010
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