Zach Whiting

• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Completed data entry and filing to keep records updated for easy retrieval.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Scheduled, coordinated and confirmed appointments and meetings.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Organized, maintained and updated information in computer databases.
• Resolved customer problems and complaints.

• Assisted in renovations by removing refuse, performing light demolition and painting and installing sheetrock.
• Positioned and held lumber, timber and paneling in place to prepare for cutting and fastening.
• Followed safety protocols on job sites.
• Mixed mortar and concrete.
• Operated variety of power tools and hand tools.
• Painted walls, ceilings and other surfaces.
• Performed demolition work on existing structures.
• Followed instructions from construction project managers and supervisors.

I have spent the last 7 years of my life dedicating myself to the success of my legacy through raising my children. As my children have aged and are spending full days at school I find myself with more time and am ready to explore entering the work force again. As you may know, being a Stay At Home Parent requires a massive list of skills and wearing of different hats. Everything from time management and emotional intelligence is required to be sure that all needs are met and the children grow into responsible adults. I have been working self employed during this time and will expand on those further.

• Supported implementation of patient health plan, weight loss programs and personalized fitness and exercise programs.
• Recommended nutrition and fitness modifications to improve overall health of clients.
• Coached hundreds of clients by developing health goals and action plans.
• Interpreted health data and recorded clients' health status.
• Maintained records of clients' health progress and compared to health goals.

• Managed high levels of call flow and responded to technical support needs.
• Used ticketing systems to manage and process support actions and requests.
• Generated reports to track performance and analyze trends.
• Helped manage, test and develop Zendesk CRM for the purpose of ease of use between Technician and Client.
• Installed and configured operating systems and applications.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Created user accounts and assigned permissions.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Patched software and installed new versions to eliminate security problems and protect data.
• Diagnosed and troubleshot hardware, software and network issues.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Installed, configured and maintained computer systems and network connections.
• Researched and identified solutions to technical problems.
• Configured hardware, devices, and software to set up work stations for employees.
• Assisted in development of system security protocols.