Zach Williams
Fernandina Beach,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Logistics Sales and Operations
Magellan Transport Logistics
02.2020 - 01.2024
- Manage and add value to customer shipments from order generation to final delivery.
- Work to execute customer-set KPI's. Formulate action plans in daily processes to address areas needing improvement where necessary.
- Manage/procure vast carrier pool to ensure only legitimate, reliable carriers are assigned to shipments. Performed deep vetting process for each carrier per shipment.
- Provide customer satisfaction to both customer and carrier.
- Field upwards of 100+ phone calls daily.
- Proficiency in multiple TMS systems for customer load tendering, scheduling, billing, etc.
- Open communication within team to understand goals and expectations.
- Set aside time to work on sales to bring in new business.
Operations Assistant
Athletic Recovery Zone
06.2018 - 12.2019
- Plan and set employee scheduling for NFL, major college football and PGA Tour events.
- Book hotel rooms, flights, vehicles, etc. for travelling employees where necessary.
- Budget accordingly to manage operational expenses per event.
- Work with on-site stadium contacts to coordinate equipment deliveries and pick-up post event.
- Ensure rented trucks are being used at all times to maximize operational efficiency.
- Manage gameday schedule out in the field to provide enough time for equipment set-up and pre-game testing.
- Communicate with NFL, University, golf course/PGA Tour contacts to ensure all needs are satisfied.
- Ability to adapt to customer requirements on the spot, sometimes minutes before kickoff.
- Flexibility in processes based on gameday schedule in order to satisfy customer needs.
Caddie
Caddiemaster Enterprise
10.2016 - 06.2018
- Provide first-class customer service to all guests.
- Ensure guests needs are always met.
- Develop intricate course knowledge to maximize guest experience on-course.
- Ability to adapt to each guests needs within the group, as they can vastly differ.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Communicate all instruction clearly.
- Assisted guests with decision-making strategy and course analysis.
- Typical caddie duties. Clean clubs, calculate yardages, read putts, etc.
- Make sure everyone has fun!!!
Education
BBA - Transportation And Logistics
University of North Florida
Jacksonville, FL12.2017
Skills
- Time Management
- Problem-Solving
- Decision Making
- Detail-Oriented
- Relationship Building
- Customer Service
- Operating Procedures and Policies
- Shipping and Receiving Oversight
Timeline
Logistics Sales and Operations
Magellan Transport Logistics
02.2020 - 01.2024
Operations Assistant
Athletic Recovery Zone
06.2018 - 12.2019
Caddie
Caddiemaster Enterprise
10.2016 - 06.2018
BBA - Transportation And Logistics
University of North Florida
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