Zachary Wilson

Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.

Searched cells of inmates to identify and confiscate contraband and other prohibited items.

Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.

Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.

Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.

Escorted inmates to and from cells, court, hospitals, and medical appointments.

Conducted routine and emergency head counts.

Assisted in the training of new correctional officers, providing guidance on best practices and procedures.

Prepared, processed and maintained forms, reports, logs, records, and activity journals.

Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.

Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.

Tracked inmates through head counts, visitor logs, and scheduled activities.

Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.

Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.

Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.

Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.

Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.

• Contributed to overall operational success by offering suggestions for process improvements when applicable.
• Maintained accurate records of deliveries and pickups, submitting completed paperwork promptly to management.
• Assisted in warehouse operations, preparing shipments for timely dispatch to various locations.
• Developed strong relationships with customers, providing friendly and courteous service during each interaction.
• Loaded and unloaded trucks efficiently while minimizing damage to goods during transit.
• Provided exceptional customer service during pickups and deliveries by addressing questions or concerns promptly according to company guidelines.
• Managed timely completion of assigned tasks despite weather challenges or other unforeseen obstacles throughout the day.
• Maintained a clean driving record, ensuring safe and responsible driving practices at all times.
• Improved route efficiency by effectively planning and executing daily delivery schedules.
• Collaborated with team members to ensure smooth operations between drivers and warehouse staff for optimal results.
• Increased overall company reputation through consistent demonstration of professionalism both on the roadways and during customer interactions.

• Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Changed, rotated, and balanced tires on different types of vehicles.
• Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
• Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
• Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
• Maintained accurate records of time and materials required to perform repairs and service.
• Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.

• Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
• Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
• Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
• Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
• Established clear performance expectations for staff members which led to increased accountability.
• Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
• Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
• Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
• Increased customer satisfaction with proactive issue resolution strategies.
• Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.

• Developed strong relationships with rural customers through consistent communication and exceptional service quality.
• Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
• Handled accurate cash payments for postage and incurred fees.
• Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
• Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
• Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
• Followed safety protocols and regulations while driving, upholding professional service reputation.
• Maintained records on customers with mail forwarding and change of address requests.
• Organized mail ahead of delivery runs for correct routing.
• Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
• Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
• Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
• Resolved complaints calmly and professionally to maintain customer satisfaction.
• Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
• Secured and properly stored packages for delivery to eliminate damage risks.
• Reduced late deliveries by maintaining an organized and efficient route schedule.
• Navigated various weather conditions safely while adhering to deadlines, ensuring consistent mail delivery despite unforeseen obstacles.
• Enhanced customer satisfaction by providing timely and accurate mail delivery to rural areas.
• Sorted mail according to order of address appearance for easy access in field.
• Signed and received mail with signature requirements upon delivery and loading.
• Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
• Ensured safe delivery of packages by following proper handling procedures and using appropriate equipment.
• Maintained vehicle cleanliness and functionality, ensuring optimal performance for daily deliveries.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
• Collaborated with upper management to improve customer service processes and support structures company-wide.
• Researched and corrected customer concerns to promote company loyalty.
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
• Increased team productivity by providing ongoing training and support to customer service representatives.
• Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
• Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
• Created and reviewed invoices to confirm accuracy.
• Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.

• Handled customer returns and exchanges professionally, ensuring a positive outcome for both the customer and the business.
• Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
• Maintained a clean and organized sales floor for an inviting shopping environment, resulting in higher foot traffic and sales.
• Demonstrated proficient product knowledge to customers and provided detailed product information.
• Increased customer satisfaction by providing personalized product recommendations and comprehensive information on wireless plans and devices.
• Assisted customers in troubleshooting technical issues, fostering trust and building long-term relationships.
• Demonstrated expert knowledge of wireless products, plans, and features to effectively address customer needs.
• Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
• Maximized store revenue by cross-selling complementary products such as phone cases or screen protectors along with the primary device purchase.
• Activated both contract and pre-paid wireless phones for Number customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
• Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
• Delivered exceptional customer service by quickly addressing concerns or inquiries, maintaining a high level of customer retention.
• Conducted regular inventory audits to ensure accurate stock levels and prevent discrepancies or loss.
• Accepted and processed payments and purchases for new equipment using POS system.
• Streamlined the activation process for new devices, ensuring a smooth experience for customers while increasing efficiency.
• Processed transactions accurately using point-of-sale systems while adhering to company policies regarding cash handling procedures.
• Guided customers to quickly locate merchandise in showroom.
• Participated in ongoing training sessions for continuous professional development and improved sales skills.

• Conducted regular undercover surveillance to detect and apprehend shoplifters, maintaining a secure shopping environment.
• Increased efficiency of inventory tracking systems by assisting with updates and maintenance efforts when necessary.
• Played a key role in emergency response efforts, ensuring the safety of all personnel and minimizing property damage whenever possible.
• Provided support during internal audits, addressing any identified discrepancies or weaknesses in loss prevention efforts promptly.
• Ensured compliance with all applicable laws and regulations pertaining to retail security operations at the store level.
• Conducted comprehensive investigations into reported incidents of theft or fraud, determining root causes and recommending appropriate corrective actions.
• Contributed to positive store performance by collaborating with team members to achieve loss prevention targets consistently.
• Assisted in the successful recovery of stolen merchandise through prompt identification, reporting, and intervention during theft attempts.
• Facilitated open communication between staff members regarding suspicious behavior or potential threats, fostering a proactive approach to asset protection.
• Maintained a high level of professionalism and integrity at all times, serving as a positive role model for fellow employees in the area of loss prevention.
• Collaborated with management to develop and implement loss prevention strategies, resulting in minimized theft incidents.
• Maintained detailed records of all loss prevention activities, providing valuable data for future strategy adjustments.
• Regularly reviewed and updated store security policies, ensuring alignment with organizational goals and industry best practices.
• Consulted with store managers on bases to perform loss investigations.
• Developed strong relationships with fellow employees, promoting teamwork within the loss prevention department for improved overall effectiveness.
• Reduced inventory shrinkage by consistently monitoring store premises and conducting thorough merchandise audits.
• Assisted law enforcement officials in apprehending suspects when needed, acting as a reliable liaison between the store and local authorities.
• Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
• Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs.

• Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
• Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
• Applied knowledge of electronics products to educate prospects and customers.
• Served as a reliable resource for colleagues seeking assistance with challenging client inquiries or complex technical issues related to electronics products and services.
• Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Conducted product demonstrations for customers, showcasing features and benefits while answering questions to facilitate informed purchasing decisions.
• Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
• Greeted customers, helped locate merchandise, and suggested suitable options.

• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
• Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
• Maintained filing system and organized customer documents for easy retrieval of information.
• Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.

• Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
• Removed all boxes and related trash from sales floor and processed through compactors.
• Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
• Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
• Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
• Scanned shelves and product cases to locate expired, outdated, and spoiled items.
• Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
• Assisted customers by finding items quickly to boost store satisfaction rates.
• Maintained neat, organized stockroom free of hazards.
• Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
• Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
• Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
• Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Addressed customer needs and made product recommendations to increase sales.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Improved customer satisfaction by providing friendly and efficient service at the register.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Provided exceptional customer service, addressing concerns or issues promptly and professionally.
• Assisted other team members to achieve goals.
• Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
• Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
• Trained new team members on procedures, customer service, and sales techniques.
• Enhanced team productivity by maintaining a clean and organized workspace for crew members.
• Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
• Operated cash register to ring up final bill and process various forms of payment.
• Prepared products following restaurant, health, and safety standards and procedures.
• Stocked shelves to organize aisles in assigned department.
• Contributed to increased sales by upselling menu items and promoting special offers.
• Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
• Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.