Zach Worton

• Oversee operations across 500+ points of sale in Ohio, Indiana, and Northern Kentucky, delivering $9M in annual sales.
• Lead, coach, and develop a team of 20 full-time and part-time Merchandisers, ensuring alignment with company standards and objectives.
• Partner with senior leadership to implement continuous improvement initiatives, consistently exceeding district performance goals.
• Analyze sales, service, and operational data to create targeted strategies that increase revenue and enhance team productivity.
• Maintain strict financial controls, optimize workflows, and identify new opportunities to maximize profitability.
• Recruit, interview, and onboard top talent, establishing mentorship programs that improve engagement, retention, and performance.
• Consistently achieve and surpass KPIs at company, regional, and individual levels through effective leadership and customer focus.
• Collaborate cross-functionally with headquarters, regional teams, and national partners to ensure a consistent brand message and customer experience.

Location: Easton Town Center, Columbus, Ohio

• Annual Volume of $7m
• Leading a high-profile store team consisting of 6 Full-Time leaders and up to 35 PT staff
• Spearheaded store operations, significantly enhancing decision-making and performance through the integration of advanced analytics, resulting in a notable increase in efficiency and customer satisfaction.
• Developed and implemented sales strategies, leading to a measurable uplift in store KPI performance.
• Cultivated a culture of excellence and continuous improvement, mentoring a diverse team of over 40 employees and fostering professional development and career growth
• Implemented strategic merchandising plans to maximize product visibility and drive sales

Location: Easton Town Center, Columbus, Ohio

• Annual Volume of $10m
• Lead a team of 6 Full-Time leaders, 3 Full-Time Visual Merchendisers and up to 50 PT staff
• Streamlined store operations, enhancing customer satisfaction and staff retention while optimizing costs and ensuring policy compliance.
• Dramatically reduced staff turnover by 96% through strategic employee engagement, development programs, and fostering a supportive work environment.
• Successfully oversaw full store re-merchandising projects, leading to an increase in traffic conversion from 16% to 21%, enhancing customer experience and store profitability.

Location: Easton Town Center, Columbus, Ohio

• Directed a high-volume retail operation generating $3M+ in annual sales, consistently meeting or exceeding revenue and profitability targets.
• Led, coached, and developed a management team of 4 full-time leaders and up to 25 part-time associates, fostering a culture of accountability, teamwork, and customer focus.
• Achieved and sustained a 95% Net Promoter Score (NPS) by implementing hiring strategies that prioritized customer-centric talent and delivering targeted training in service excellence.
• Reduced staff turnover by 80% through comprehensive engagement initiatives, individualized development plans, and recognition programs that improved retention and morale.
• Oversaw all aspects of store operations including merchandising, payroll management, scheduling, loss prevention, and compliance—ensuring operational efficiency and adherence to brand standards.
• Drove KPI improvement in traffic conversion, units per transaction, and average transaction value through data-driven coaching and performance management.
• Drove loyalty program growth, consistently ranking in the top tier of the district for GapCard applications and customer loyalty enrollments through team incentives and associate selling skill development.
• Partnered cross-functionally with district and regional leadership to execute corporate initiatives, seasonal rollouts, and promotional campaigns, aligning the store with company goals and brand vision.
• Selected to participate in a regional High-Potential (Hi-Po) leadership program, contributing to a cross-market project focused on improving talent onboarding. Collaborated with district and regional leaders to develop and refine training resources that streamlined new-hire integration and enhanced first-90-day retention.

Location: Easton Town Center, Columbus, Ohio

• Directed a high-volume retail store generating $3+ in annual sales consistently meeting or exceeding revenue and profitability targets.
• Led, coached, and developed a team of 6 Store Managers and up to 30 part-time associates, fostering a culture of accountability, teamwork, and customer focus.
• Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
• Conducted training sessions to educate employees on best practices and procedures to increase profitability.